Medical Spa Coordinator

About Mara’s Med Spa:

Mara's Med Spa is Dallas’ #1 skin, laser and body contouring destination for non-invasive aesthetic services that help you look and feel your best.

Mara’s Med Spa is a place where men and women can find answers to all of their skin and body concerns. Our goal is to help our patients achieve life changing results through customized and professional treatment plans provided by experienced professionals.

Our patients know us for our full body experience combining Brazilian disciplines, time-honored methodologies, and cutting-edge technology. Being a part of our exceptional team gives you the opportunity to watch our clients change their lives for the better.

Mara's combines the latest in medical aesthetic treatments, rejuvenating skin care, and results-driven body treatments to help patients look and feel their best. Mara's Med Spa is a premier provider for medical aesthetic treatments such as CoolSculpting, microcurrent, chemical peels, dermaplaning, microdermabrasion, oxygen therapy, PRP hair restoration, Laser Hair Removal, laser hair removal, Hydrafacials, IPL Photo Facials, Radio Frequency Skin Tightening, Neurotoxins, Fillers, PRP and microneedling. We are rapidly growing.

Check us out: www.marasmedspa.com

*Please do not apply if you do not have weekend availability*

*During the interviewing process you will be asked to submit a one-way video interview, those who complete the one-way video submission have a higher chance of moving forward in the interviewing process*

Position Title: Medical Spa Coordinator

Position Description: Responsible for providing superior customer service and sales in all aspects of the Medical Spa to ensure that clients receive a memorable and satisfying experience.

This is our preferred starting position for those looking to start a career on the Mara’s Med Spa Team; we encourage and provide excellent career growth potential over the years based on performance all while providing you with the tools and education you need to expand your professional profile.

This position requires full-time weekend availability on Saturdays and evenings. Please do not apply if you do not have weekend availability or unable to work afternoons or evenings.

Please apply if you love being the one to greet patients, are passionate about helping people feel beautiful & confident and have excellent attention to detail.

Qualifications:

• High School Diploma
• 1 year(s) experience in a medical or day spa environment and sales
• Texas state Esthetician License (preferred)
• Proficient in Microsoft Office (Outlook, Excel, Word) Gmail
• Experience with day/medical spa software (preferred)
• Flexible full-time availability (Opening & Closing shifts, weekends & holidays)
• Extremely reliable and punctual
• Experience in front office reception

Job Responsibilities:

• Anticipate, identify and ensure patient needs are being met in a friendly and professional manner while ensuring their complete comfort and satisfaction
• Efficiently and cordially answer phones educating patients on services/products
• Provide thorough and knowledgeable explanations of medical spa and products in order to optimize patient satisfaction and retention
• Schedules and confirms all appointments according to spa protocols in order to ensure smooth and efficient workflow
• Check patients in and out using Zenoti software system while being detail oriented
• Perform sales transactions and daily cash-outs following company protocols to ensure high standard of accuracy
• Responsible for opening and closing the medical spa following standard operating procedures
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations and fast paced environment
• Maintain a beautiful physical environment in all the areas of the medical spa
• Provide accurate, appropriate and immediate responses to all requests by patients, ensuring complete satisfaction and discusses concerns or problems promptly with management
• Knowledge and understanding of medical spa services and of medical-grade skincare product lines carried (SkinCeuticals, Skinbetter Science, AlumierMD)
• Maintain appropriate communication and good interpersonal skills with management, team members and patients to ensure coordinated efforts and provision of high quality service and patient satisfaction
• Provide thorough and knowledgeable explanation of all procedures and services in order to maximize each sale and optimize schedule for appointments
• Perform tours to visitors with explanation of all procedures and services, including retail, offered with goal to acquire sale of service appointment and promote retail sales
• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations in a timely manner
• Participate in general team meetings, planned seminars/events and/or educational trainings as scheduled
• Contact and follow up on new potential patients (Lead calling, texting and emailing)
• Schedule consultations and services for patients (by phone call, texting & emailing)
• Meet daily and monthly KPIs
• Maintain a polished and professional personal image

Team members may be required to perform additional job-related duties as assigned by management.

Essential Skills and Abilities:

• Must have impactful customer service skills
• STRONG SALES ABILITY and drive to meet sales targets and goals
• Polished and professional attitude & image; executive-like presence
• Strong ability to multitask
• Friendly, energetic, self-starter, who is eager to learn and has a growth mindset
• Exceptional written and verbal communication skills
• Good problem solving and analytical skills
• Exceptionally well-organized and detail oriented
• Ability to communicate professionally and effectively with all levels of team members, patients, involved providers and management
• Excellent follow through and follow-up
• Possess excellent communication, organization, and problem-solving skills
• Ability to work in a fast-paced environment and handle stressful conditions
• Ability to learn products and services quickly
• Excellent phone skills
• Ability to professionally deal with difficult/unhappy patients
• Ability to prioritize and handle a variety of tasks simultaneously
• Possess a friendly, can-do attitude, team player mentality
• Has a passion for beauty, cosmetics, body contouring and med spa treatments

*Business Request: Please attach a professional photo along with your resume when applying.*

Job Type: Full-time

Pay: $15.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Dallas, TX 75201: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Spa: 1 year (Preferred)
• Direct sales: 1 year (Preferred)

Work Location: In person

Salary : $15 - $20