Financial Operations and Client Relationship Coordinator

To apply for this position, go to our website Ohnward Bancshares, Inc.   

www.ohnward.com 

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POSITION SUMMARY/ Role Overview                                                                                                         

The Financial Operations and Client Relations Coordinator supports financial advisors by managing securities-related processes, maintaining client records, assisting with client service, and ensuring compliance with financial services requirements.  activities.  Key responsibilities include maintaining client databases, preparing client review materials, processing new business, ensuring compliance and supporting client communications and relationship building. 

KEY ORGANIZATIONAL RELATIONSHIPS                                                                                                      

• Reports to the Chartered Financial Consultant or designated supervisor.
• Works closely with Chartered Financial Consultants, Financial Advisors, operations staff, clients, and external business partners.

DUTIES AND RESPONSIBILITIES                                                                                                                    

Essential Duties and Responsibilities

To perform this job successfully an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires accuracy, organizational skills, and the ability to make phone calls.  Will mostly communicate with customers and the financial advisors. 
• Takes initiative to make phone calls to keep momentum. 
• Maintains client database records and Laserfiche files, ensuring information is accurate, current, and complete.
• Prepares and maintains accurate client review materials for new and existing accounts.
• Processes securities and fixed-related business and coordinates required documentation with appropriate companies and business partners.
• Logs, tracks, and reports transactions in accordance with Broker Dealer (Cambridge Investment Research) requirements and internal procedures.
• Provides professional, responsive client service by answering questions, coordinating follow-up, and assisting with client requests.
• Reviews client files for completeness and assists in maintaining compliance with applicable policies, procedures, and regulatory requirements.
• Supports client communication and public relations efforts, including outreach, scheduling, event planning and relationship-building activities.
• Performs other duties as assigned.

SKILLS AND ABILITIES                                                                                                                                    

To perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.

• Demonstrates accuracy, thoroughness, attention to detail.
• Maintains strong organizational skills and the ability to prioritize multiple tasks.
• Understands basic accounting, financial services, and business processing concepts (faxing, uploading, scanning)
• Uses good judgment and discretion when handling confidential client information.
• Demonstrates proficiency with computers, electronic equipment, department-specific software, spreadsheets, and document management systems.
• Listen Well:  to resolve client service and operational issues and assist financial advisor team.
• Communicates clearly and professionally, both verbally and in writing (typing); confidence and professionalism on the phone are required.

EDUCATION AND EXPERIENCE                                                                                                                     

• Associate Degree: 2-4 year’s experience and/or training; or equivalent combination of education and experience.  
• Computer proficiency.  Microsoft Office products.

BENEFITS: 

Stakeholder Bonus 

Health Insurance 

Dental Insurance 

Retirement Plan (401k) – 3% Safe Harbor Contribution Discretionary Contribution 

10 Observed Holidays 

PTO 

Group Term Life provided 

Short Term Disability - 100% provided by company 

Long Term Disability 

Maternity/Paternity Leave – 100% of pay 

Community Involvement 

Pay-It-Ohnward – Company Giving Program 

Grilling for Charity – Community Donations 

Thank God Its Monday (TGIM) Company Event          

To apply for this position, go to our website Ohnward Bancshares, Inc.   

www.ohnward.com 

• About Us 

• Careers 

• Apply Now  

Equal Opportunity Employer