Field Service Technician

Overview

Join a company where service means more than fixing equipment. MAPS is growing our service team and looking for a dependable, technically minded Field Service Technician who enjoys solving problems, working with technology, helping customers, and taking pride in doing things the right way.

If you have previous experience servicing copiers, multifunction devices, printers, or related technology, we'd like to talk with you.

Don't have copier experience? We'd still like to hear from you. If you have strong mechanical or electrical aptitude, enjoy troubleshooting equipment, and have experience in electronics, HVAC, automotive, industrial maintenance, appliance repair, IT, or another technical field-service environment, MAPS can provide the industry-specific training needed to develop your career.

Our Field Service Technicians provide onsite and remote service and technical support for multifunction copiers, printers, scanners, and related imaging and print technology from manufacturers including Kyocera, HP, Brother, and others.

Just as importantly, our technicians represent MAPS every day in front of our customers. We believe exceptional service means taking care of both the technology and the relationship.

What You'll Do

As a MAPS Field Service Technician, you will:

• Respond professionally and efficiently to customer service requests.
• Diagnose and troubleshoot mechanical, electrical, software, connectivity, and basic networking issues.
• Repair multifunction copiers, printers, scanners, and related imaging and print equipment.
• Replace parts and components as necessary to restore equipment performance.
• Perform preventive maintenance to maximize equipment reliability and uptime.
• Install, configure, and test new equipment at customer locations.
• Provide onsite and remote technical support.
• Clearly communicate service issues, findings, and resolutions to customers.
• Look beyond the immediate problem to identify recurring issues and potential long-term solutions.
• Maintain accurate service documentation and records.
• Manage and reconcile parts and supplies maintained in your company vehicle.
• Complete manufacturer training and technical certifications.
• Work collaboratively with our service, sales, and administrative teams to deliver an outstanding customer experience.

What We're Looking For

Technical skills can be developed. Aptitude, attitude, dependability, and the way you treat customers are equally important to us.

Successful MAPS technicians are people who:

• Have strong mechanical and technical aptitude.
• Enjoy troubleshooting and figuring out why something isn't working.
• Are comfortable using tools and working with mechanical and electronic components.
• Have strong problem-solving and analytical skills.
• Are comfortable learning computer, software, and networking concepts.
• Communicate professionally and effectively with customers.
• Can work independently and manage their time effectively.
• Are organized, dependable, and accountable.
• Pay attention to details and follow processes consistently.
• Take pride in the quality of their work.
• Have a positive attitude and willingness to continually learn.
• Understand that great customer service is just as important as technical ability.

Experience

Previous experience in any of the following areas is helpful:

• Copier or printer service
• Electronics
• IT or networking
• HVAC
• Automotive service
• Appliance repair
• Industrial equipment or maintenance
• Electrical or mechanical troubleshooting
• Other technical field-service positions

Previous copier/MFP experience is preferred but not required.

We are especially interested in candidates with experience servicing Kyocera, HP, Xerox, Ricoh, Canon, Konica Minolta, Sharp, Toshiba, Brother, Lexmark, or similar equipment.

A valid driver's license and authorization to work in the United States are required.

Training & Career Development
We will invest in your development.

MAPS provides beginning and ongoing manufacturer, online, classroom, and hands-on training designed to develop your expertise in:

• Mechanical and electrical diagnostics
• Imaging and printing technology
• Device repair and preventive maintenance
• Networking and connectivity
• Equipment installation and configuration
• Manufacturer-specific products
• Technical certifications
• Customer service and relationship management

Experienced technicians will have the opportunity to build upon their existing knowledge, experience, and manufacturer certifications.

MAPS Provides the Tools You Need

We provide the resources necessary for you to succeed, including:

• Company vehicle
• Company-paid fuel
• Laptop computer
• Company iPhone
• Professional technician tool set
• Parts and service inventory
• Manufacturer training and certifications
• Ongoing technical support and resources

Compensation

Candidates with significant prior copier/MFP field-service experience or manufacturer certifications may be evaluated separately based upon their experience and capabilities.

Bonus opportunities may also be available.

Benefits

MAPS offers a comprehensive employee benefits package, including:

• Health insurance
• Dental insurance
• Life insurance
• 401(k) retirement plan
• Company 401(k) contribution/matching
• Paid time off
• Flexible Spending Account (FSA)
• Professional development assistance
• Manufacturer training and certifications
• Employee referral program
• Advancement opportunities
• Company vehicle and fuel
• Company-provided phone, laptop, and tools

Schedule

Full-time
Monday through Friday
8:00 a.m. to 5:00 p.m.

This is primarily a field-based position serving MAPS customers throughout the Kansas City metropolitan area and surrounding communities.

About MAPS

MAPS is an established, locally owned technology company serving organizations throughout the Kansas City metropolitan area. We specialize in Imaging and Print Technology and Managed Print Services, representing leading manufacturers including Kyocera, HP, Brother, and Zebra.

We combine leading technology with strong customer relationships and a commitment to doing business the right way. Our culture is built around people, purpose, passion, and sustainable success. We believe our employees should have the training, tools, trust, and opportunity necessary to build meaningful careers and make a difference for the customers they serve.

We're large enough to provide outstanding technology, resources, training, and opportunity—but small enough that your contribution matters and your work is noticed.

Interested? Whether you're an experienced copier technician or a technically talented person looking for an opportunity to build a career in technology, we'd like to hear from you.

Apply through Indeed and tell us about your technical background, experience, and what you're looking for in your next opportunity.

Pay: $18.00 - $24.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee discount
• Flexible spending account
• Fuel card
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Parental leave
• Referral program

Work Location: On the road

Salary : $18 - $24