Assistant Operations Manager - Evergreen Armored

Job Type

Full-time

Description

Evergreen Armored, a currency logistics and security company, seeks a full-time Assistant Operations Manager for our Medford, Oregon branch. As a working manager, this position provides oversight of daily operations in order to support the efficient and accurate transport of currency and other valuables on behalf of customers.

The ideal candidate is flexible, collaborative, and willing and qualified to step into any role in the branch as needed, including operating armed security transit vehicles or vaulting operations.

If you pride yourself on service excellence, transportation safety, and want to be a part of a dedicated team of security professionals, this may be the position for you! To learn more about Evergreen Armored, a subsidiary of Maps Credit Union, please visit https://evergreenarmored.com.

Key Responsibilities Include, But Are Not Limited To

Supervision

• Provide direct supervision of vault and processing staff and/or technician staff, depending on size and scope of assigned branch. Provide additional backup supervisory support to Evergreen Leadership Team, ensuring daily operations are carried out efficiently and in accordance with company policy.
• Oversee assigned employee performance through regular one-on-one meetings, coaching, and performance evaluations to support employee engagement, professional development and maintain operational standards.
• Support Evergreen Leadership Team in addressing employee performance issues by providing staff with clear and constructive feedback. Collaborate with Evergreen’s Leadership Team and Human Resources to deliver corrective actions and performance improvement plans as needed.
• Act as a role model, genuinely participate in decision-making and actively display the core values.
  
  

Operations, Security, and Compliance

• Oversee daily operations, including but not limited to, route efficiency and scheduling, driving, ATM maintenance and troubleshooting, processing operations, and vaulting operations as assigned.
• Maintain confidential records in compliance with company policies, the Bank Secrecy Act, Office of Foreign Asset Control, Anti-Money Laundering Regulations, and other regulations.
• Recommend changes in policy and procedure and assist in the implementation of changes.
• Maintain operational knowledge of transit and vaulting operations and assist in training when required.
• Manage the fleet of vehicles, including scheduling for service and tracking maintenance records.
• Ensure vault balancing and auditing standards are in accordance with company policy.
• Maintain depot security and respond to branch threats when necessary.
  
  

Other Job Functions

• Function as an Armored Service Technician or Vault Processor when necessary.
• Contribute to Evergreen Armored goals by staying up to date on industry standards, and technology.
• Participate in developmental strategy meetings and assist in tasks assigned by the Branch Manager.
  
  

Requirements

Knowledge, Skills, and Abilities Required:

• Excellent written and oral communication skills. Ability to communicate effectively and project a professional image when giving and taking information in writing, in person, over the phone, and via computer or other electronic means.
• Strong leadership and team-building skills.
• Ability to effectively establish rapport, present information, and respond to questions from customers and the general public. Skill and ability to meet people and listen.
• Ability to read, analyze, and interpret operational documents, policies and regulations.
• Ability to take initiative and prioritize tasks; good-time management, problem-prevention, and problem-solving skills.
• Accurate typing/keyboarding skills; basic computer skills, including the use of word processing software applications and e-mail.
• Strong organizational skills.
• Ability to remain flexible in order to adapt to changes in the work environment.
• Ability to work accurately with close attention to detail.
• Ability to maintain confidentiality of sensitive information.
• Ability to work with co-workers and members professionally and tactfully.
• Possess a work ethic that includes neatness, punctuality, and accuracy.
• Exhibit a professional, businesslike appearance and demeanor.
• Skilled in recognizing potentially harmful situations and thinking clearly and rationally enough to resolve them.
• Ability to safely handle and discharge firearms.
  
  

Physical Activities Required To Perform Job Duties

Sitting/Standing/Walking: Approximately 20% of the time is spent over the road driving. Balance of time (approximately 80%) is spent walking while working, entering and exiting office buildings.

Speaking/Hearing: Clear diction and acute hearing are necessary for effective communication with co-workers, customers, and outside agencies, by telephone, and in person.

Vision: Corrected vision close to 20/20 is necessary to effectively use computers, handheld scanners, and interpret written information.

Lifting/Carrying/Pushing/Pulling: The ability to lift and carry up to fifty pounds is necessary for transporting currency and/or cargo.

Stooping/Kneeling: The ability to stoop and kneel is necessary for accessing vaults, ATMs, and currency.

Reaching/Handling: Good manual dexterity is necessary for computer keyboard use and for retrieving and working with appropriate paperwork, equipment, and supplies.

Qualifications

• High school diploma or equivalent is required. An Associate’s degree in Business Management, Criminal Justice, or an equivalent combination of industry-related education and training is preferred.
• Minimum of 3 years of security experience.
• Minimum of 2 years of supervisory experience.
• Must be at least 21 years of age.
• Must possess a valid Driver’s License and a satisfactory driving record.
• Must meet the credit history standards set by Maps Credit Union.
• Must be able to pass a pre-employment drug screen and DOT Physical and provide a Medical Examiner’s Certificate.
• Ability to obtain any state-required licenses, certifications, or training within 90 days to perform Security Services.
• Strong knowledge of currency processing and bank operations for processing procedures is preferred.
• Requires the availability to work Monday – Friday and occasional Saturday hours if needed.
• Must be bondable.
  
  

Typical Work Schedule: Monday - Friday, 7:00 am – 4:00 pm. Route schedules will vary, and this person should have the ability to flex hours and work an occasional Saturday as needed.

This position will require a two-week training at our Keizer, Oregon facility.

Starting salary (exempt) is $60,000 – $65,000 per year.

To Show Our Appreciation To Employees, We Offer

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Employer-paid Life Insurance
• Employer-paid Short-Term and Long-Term Disability Insurance
• 401(k) retirement plan with employer matching
• Generous paid time off, starting at 12 hours per month
• Select paid holidays
• Employee Assistance Program
• Student loan paydown program
• Employee loan discount program
• Wellness incentives
  
  

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.