Mental Health Receptionist (part-time)

Job Summary:

The Receptionist serves as the first point of contact for patients and visitors at our psychology practice, providing exceptional customer service and administrative support. This role requires a professional, empathetic, and organized individual who can handle sensitive information with discretion and maintain a calm and efficient environment.

This position will require travel between our offices in Germantown and North Bethesda. Afternoon and evening hours are required. This position is for approximately 15 to 20 hours per week.

Responsibilities:

• Patient Interaction:
• Greet and welcome patients and visitors in a friendly and professional manner.
• Schedule and confirm appointments, manage appointment calendars, and handle appointment changes.
• Answer and manage incoming phone calls, responding to inquiries and directing calls appropriately.
• Assist patients with check-in and check-out procedures, including verifying insurance information and collecting payments.
• Provide information to patients about office policies, procedures, and available services.
• Handle patient inquiries and resolve issues promptly and professionally.
• Maintain patient confidentiality and adhere to HIPAA regulations.

Administrative Support:

• Maintain and organize patient files and records, both electronic and paper.
• Process insurance claims and payments, and handle billing inquiries.
• Manage incoming and outgoing mail, faxes, and emails.
• Maintain a clean and organized reception area.
• Assist with other administrative tasks as assigned by the Office Manager/Practice Administrator.
• Verify insurance benefits.
• Collect copayments and payments for services.

Communication:

• Communicate effectively with patients, staff, and other healthcare professionals.
• Relay messages accurately and promptly.
• Maintain a professional and courteous demeanor at all times.

Other Duties:

• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.1
• Minimum of 1-2 years of experience in a receptionist or administrative role, preferably in a healthcare setting.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience with electronic health record (EHR) systems is a plus.
• Ability to handle sensitive information with confidentiality and discretion.
• Ability to work independently and as part of a team.
• Knowledge of HIPAA regulations.
• Experience with insurance verification and billing.
• Empathy and understanding for patients experiencing mental health challenges.

Skills:

• Customer service
• Communication (verbal and written)
• Organization
• Time management
• Multitasking
• Problem-solving
• Computer proficiency
• Confidentiality
• Attention to detail
• Professionalism

Pay: $18.00 - $22.00 per hour

Application Question(s):

• Are you available to work afternoons and early evenings?
• Can you commute to our offices in North Bethesda and Germantown, MD?

Work Location: In person

Salary : $18 - $22