Operations Specialist

Summary: The Executive Director Specialist is a senior operations leader deployed across the Maplewood portfolio to lead community turnarounds, leadership transitions, and enterprise-critical initiatives. This role serves as a trusted extension of senior leadership—operating as both a strategic advisor and hands-on operator—to stabilize performance, strengthen leadership, and deliver measurable, sustainable outcomes.

Through hands-on engagement in day-to-day operations, the Executive Director Specialist drives improvements in occupancy and Net Operating Income (NOI) while advancing operational consistency, financial discipline, and service excellence across Focus Communities.

Central to this role is the ability to build and sustain high-performing cultures—grounded in servant leadership, accountability, and pride—while ensuring consistent utilization of MSL systems and full alignment with MSL values, philosophies, standards, practices, and processes.

Essential Functions:

Operational Leadership & Performance Execution

• Deploy into Focus Communities across the MSL portfolio, with primary geographic focus in Connecticut, Massachusetts, and New York
• Lead with a hands-on, field-based approach, embedding structure, discipline, and consistency into daily operations
• Serve as Interim Executive Director during leadership transitions
• Conduct comprehensive operational assessments and implement clear action plans
• Drive improvements in occupancy, operational efficiency, team stability, and resident experience
• Ensure effective utilization of all MSL systems
• Model and reinforce a culture of accountability, ownership, and excellence
  
  

Financial Leadership & NOI Performance

• Assume accountability for community-level financial performance, focusing on Net Operating Income (NOI) growth
• Translate financial goals into daily operational execution
• Use data to drive decisions and optimize performance
• Stabilize labor and reduce agency reliance
• Instill financial discipline across leadership teams
  
  

Occupancy Strategy & Market Performance

• Drive sustainable occupancy growth across Focus Communities
• Partner with Sales & Marketing to align operations with sales strategy
• Monitor pipeline performance and conversion metrics
• Address operational barriers impacting occupancy
• Ensure competitive market positioning
  
  

Strategic & Enterprise Execution

• Execute enterprise initiatives including openings and repositioning
• Support acquisitions and transitions
• Drive system adoption and operational consistency
• Scale best practices across communities
• Represent senior leadership in the field
  
  

Compliance, Quality & Risk Oversight

• Ensure regulatory compliance and survey readiness
• Maintain documentation and audit readiness
• Lead corrective actions for deficiencies
• Partner with clinical and quality teams
  
  

Talent Leadership & Cultural Stewardship

• Assess and strengthen leadership teams
• Provide coaching and development
• Build succession readiness
• Promote servant leadership, accountability, and pride
• Reinforce alignment with MSL values
  
  

Compliance & Safety:

• Enforces OSHA regulations and safety procedures
• Ensures full compliance with all laws and regulations related to the operation of an assisted living facility
• Follows emergency procedures
• Understands the safety practices and procedures
• Investigates and reviews all on-site injuries
  
  

Education/Experience/Licensure/Certification:

• Bachelor’s degree required; Master’s preferred
• 10 years senior living leadership
• 5 years Executive Director experience
• Multi-site experience preferred
• Experience across IL, AL, and Memory Care