What are the responsibilities and job description for the Order Entry Assistant position at Maplevilles?
About us
Maplevilles is a small business in South El Monte, CA 91733. We are collaborative, customer-centric, rewarding and our goal is to build a strong team to help take the company to the next level. We are looking for a Customer Service Assistant who can help servicing accounts.
Our work environment includes:
- Safe work environment
- On-the-job training
- Company perks
- Growth opportunities
Maplevilles is a wholesale kitchen and bathroom cabinet importer who is growing rapidly and needs a talented Customer service associate to join our team. We will teach you all you need to know about kitchen design.
Job duties are but not limited to:
- Answer phone calls and customer inquiry emails.
- Contact leads and provide information related to their inquiry
- Process orders, estimates, order changes, and inventory inquiries
- Help resolve customer issues either with RMA replacements or product questions.
- Communicate with warehouse manager for incoming shipments and order status updates.
- Keep track record of product quality issues and inform purchasing.
- Back up the sales department as needed
- Send daily Inventory to clients
Requirements:
- Must speak fluent English
- Minimum of 2 years customer service or sales experience
- Detail oriented
- Multi-tasker
- Great communication skills
- Excellent phone & Email etiquette
- QuickBooks experience (preferred)
- Reliable Attendance
- Willing to learn new tasks
- Time Management
- Organization Skills
Job Type: Full-time
Pay: From $21.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Work Location: In person
Salary : $21