What are the responsibilities and job description for the Customer Service Representative position at Maplevale Farms, Inc.?
Description
Job Summary:
Maplevale Farms is looking for a dedicated Customer Service Representative to join our family. Our goal is to better our communities through customer service. This is a full time Sunday thru Thursday shift, 9am to 6pm. The Customer Service Representative will interact with the company’s customers by addressing inquiries and processing orders. *This postition will be relocating to Findley Lake NY in March of 2027.
We offer:
- Medical, Dental, Vision, Life and Disability Insurance.
- Voluntary lines of insurance include supplemental and short and long term disability and whole life.
- 401k along with employer contributions and match.
- Profit Sharing
- Paid time off
- Paid holidays
- $18.00 per hour to start
- employee purchasing account
- Christmas club
- Flex Spending Account
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
- Collects and enters orders for new or additional products or services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned including data entry for accounting.
Requirements
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software. Excel experience preferred.
Education and Experience:
- High school diploma or equivalent.
- Customer service experience preferred.
Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer.
- May be required to lift up to 15 pounds at times.
Supervisory Responsibilities:
- None
Salary : $18