What are the responsibilities and job description for the Outbound Call Center Representative position at Maplecrest Ford Lincoln?
BUSY Dealership in search of hard-working driven individuals ready to make BIG MONEY
We are different than any other Call Center because of our will to WIN and be #1.if you want to grow within a company be successful this is the opportunity for you.
Maplecrest Ford Lincoln is looking for a customer service representative to join our team in our [Vauxhall] office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Schedule appointments and maintain a consistent average
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
- Track interactions in CRM - Record customers interactions in the internal system for cross-functional awareness and relationship development.
Requirements:
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- HUSTLE and DRIVE
Equal Employment Opportunity
Maplecrest Ford Lincoln does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability or any other characteristic protected by law. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Maplecrest Ford Lincoln will be based on merit, qualifications and abilities.
Job Description
The statements included in the job description are intended to outline the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed
