Veterinary Receptionist Part-Time | Waynesville, NC

Job Overview
Working at a veterinary hospital means no two days look exactly the same—and that’s part of what makes it rewarding.

We’re looking for a Veterinary Receptionist who can serve as the welcoming presence of our practice. In this role, you’ll guide pet owners through their visits with empathy and professionalism while helping keep the front desk running smoothly in a busy, team-oriented environment. Our hospital is AAHA-accredited and committed to high standards of patient care and client experience.

This is a great fit for someone who enjoys working with people, loves animals, and can stay organized while managing multiple priorities.

Key Responsibilities

• Welcome clients and their pets in a friendly, professional manner—both in person and over the phone
• Manage incoming calls, coordinate scheduling, and handle general inquiries
• Register patients, complete check-in/check-out processes, and handle billing and payments
• Maintain accurate client records and update patient information in our electronic system
• Communicate hospital policies and routine care information clearly and compassionately
• Prepare and organize documentation such as vaccine records, lab submissions, and health certificates
• Relay messages and information between clients, veterinarians, and support staff
• Keep the reception area clean, organized, and inviting
• Assist with client communications including appointment reminders, follow-ups, and correspondence
• Provide basic guidance on preventive care and over-the-counter products
• Build rapport with clients to create a positive, long-term relationship with the practice

You’ll work closely with other front desk team members and collaborate daily with technicians and doctors to keep the hospital running efficiently.

What We Value

• Genuine compassion for animals and the people who care for them
• Strong interpersonal and customer service skills
• Ability to stay calm, organized, and efficient in a fast-paced setting
• Comfort with computers and willingness to learn practice management software
• Attention to detail, especially with scheduling, records, and financial transactions
• Clear communication skills—both written and verbal
• Dependability, flexibility, and a team-first mindset

Qualifications

• High school diploma or equivalent required
• Basic typing and computer skills required
• Previous experience in a veterinary clinic or medical office is helpful, but not required

Physical Requirements & Work Environment

• Ability to lift up to 40 pounds
• Ability to sit or stand for extended periods
• Comfortable working in a veterinary setting with noise, odors, and exposure to animals

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Uniform allowance

Work Location: In person

Salary : $17 - $20