Guest Service Representative

The Maple Tree Inn is seeking a warm and approachable individual to join our dynamic team as a Guest Service Representative in Sunnyvale, CA. If you excel in providing efficient and courteous assistance to hotel guests in person and over the phone, this role is perfect for you.

Responsibilities include managing guest inquiries, maintaining accurate records, and promptly resolving any issues or concerns.

As the welcoming face of our esteemed hotel, we require a high level of professionalism and a well-groomed appearance.

Please be aware that we are only considering applicants who are currently authorized to work in the United States and are located in Sunnyvale, CA.

Flexible schedule required, days, nights, weekends, and Holidays.

Able to be promptly on time for your scheduled shifts.

$19 - $21 hourly DOE

• Answer and direct phone calls professionally and take messages when necessary.
• Welcome and check-in hotel guests with exceptional customer service in Sunnyvale, CA.
• Maintain a high level of professionalism throughout interactions with guests.
• Accurately record charges on guests' accounts during your shift.
• Keep track of department balances and handle shift deposits accurately.
• Book rooms efficiently to maximize hotel revenue.
• Provide guests with recommendations for local dining, shopping, and attractions.
• Stay informed about upcoming groups, VIPs, and special events.
• Monitor housekeeping progress and update room statuses accurately.
• Manage early departures and reservation changes in the hotel's Property Management System.
• Follow proper procedures for mail and receiving.
• Keep the work area clean and sanitized regularly.
• Update the daily logbook consistently. Complete all necessary checklists during your shift.
• Perform any additional tasks assigned by the supervisor.

• Must have a friendly and welcoming demeanor when interacting with guests.
• Should possess a high school diploma or equivalent.
• Must demonstrate a team-oriented mindset and maintain a positive outlook.
• Excellent verbal communication skills and a strong customer service orientation are essential.
• Previous experience in a hotel setting is preferred. (PMS System, SkyTouch).
• The ability to quickly troubleshoot and adapt to a fast-paced work environment is required.
• Basic math skills, including counting, addition, subtraction, multiplication, and division, are necessary.
• Flexibility to work varying schedules, including nights, weekends, and holidays, is a must.
• Supervisory experience would be a great plus.
• Time management and sufficient organizational skills.
• Must reside in or near Sunnyvale, CA.
• Perform all other duties requested by the supervisor.
• Reliable transportation.

Maple Tree Inn is a boutique hotel located in Sunnyvale CA since it opened its doors in 1985. Built by Maple Tree Investors and managed by Hogan Hospitality.