Logistics Associate - Grand Rapids MI

Essential Duties & Responsibilities:

Customer Service & Order Management

• Enter customer orders into AS400/VAI system and generate pick tickets.
• Communicate order details with production and shipping teams.
• Invoice customers upon shipment completion and provide draft documents (invoices, packing lists, certificates, bills of lading) for review.
• Address customer inquiries and resolve documentation discrepancies required by importing countries.

Documentation & Compliance

• Review purchase and sales contracts to ensure accuracy and proper formatting.
• Inspect completed shipping documents for correct formatting and data accuracy before providing them to customers.
• Prepare domestic and international shipping documents, including manual invoices, packing lists, no‑wood certificates, veterinary certificates, bills of lading, and verified gross mass statements.
• Submit 16‑4 veterinary certificates to the USDA and coordinate any formatting changes required for export compliance.

Freight Coordination

• Initiate RFQs for export and domestic shipments and follow up with freight brokers and drayage companies.
• Utilize the Freight Broker TMS platform for LTL rate shopping and carrier selection.
• Work with FTL carrier representatives for pricing and booking arrangements.
• Assist with coordinating internal transfers of feather materials with MLF, including confirmation of weights and receipts.

Reporting & Recordkeeping

• Prepare and invoice monthly intra‑company billings (freight, chemicals, feather bags, polybanding).
• Maintain various Excel‑based reports, including:
• Intra‑company Expenses Report
• Shipments in Transit Report
• IDFL Transaction Certificate Tracking Report
• Export Freight Cost Report
• Vendor Contract Receiving Reports
• Shipping Schedule
• Down Inc. Usage Report (budget vs. material usage)

Certification & Compliance Support

• Serve as the primary liaison with IDFL, entering data and managing transaction certificates for RDS and GRS shipments.
• Support Down Inc. with their RDS, GRS, and OCS certificate submissions.
• Contribute to developing more efficient IDFL documentation processes across the Eurasia Group.

Cross‑Functional Support

• Assist Corporate Logistics Manager and Plant Manager with inventory reporting and related requirements.
• Coordinate with material handlers regarding inventory transfers and shipment details.
• Provide backup support during Corporate Logistics Manager absences, including bookings, sales order entry, purchase order entry, and supply ordering.
• Perform additional tasks and special projects as assigned by the Company Director or Management Team.

Job Specifications

• Preferably 3–5 years of office experience; import/export logistics and documentation experience helpful but not required.
• Proficient in Microsoft Office applications.
• High school diploma or equivalent required.

Skills and Abilities

• Strong attention to detail and accuracy.
• Ability to manage multiple tasks simultaneously.
• Effective written and verbal communication skills.
• Demonstrated ability to maintain confidentiality.
• Strong organizational and follow‑through abilities.
• Ability to work both independently and within a team.
• Understanding of shipping and receiving processes preferred.
• Professional phone etiquette and customer‑service orientation.

Working Conditions

• Work involves sitting, standing, walking, and occasional bending or lifting up to 50 lbs. while accessing files or materials.

Disclaimer

This job description outlines the general nature and scope of work for this position. It does not encompass every duty or responsibility that may be required. Management may assign additional tasks as needed.