Customs Brokerage Manager

Job Title: Customs Brokerage Manager

Job Type: Full Time, 40 hours per week

Salary: $22.00-$30.00/hour depending on experience

Report to: General Manager

Location: Bellevue/Redmond, WA

At Maple Lane Logistics Inc., we’ve been delivering hassle-free freight forwarding solutions globally since 2019. Our team is built on Efficiency, Commitment, Honesty, and Diligence. Our goal is to uphold customer service standards that promote ethical and professional practices in the worldwide supply chain.

This job posting is for our US office (Maple Lane Logistics (USA) Inc. located in the Bellevue/Redmond area.

What we are looking for...

We are seeking an experienced Customs Brokerage Manager to join our dynamic team. The ideal candidate for this role will have a strong background in U.S. customs brokerage and a proven track record of managing the entire import clearance process from entry preparation through final cargo release. This individual will be responsible for ensuring customs compliance, overseeing entry operations, resolving clearance issues, coordinating with clients and government agencies, and helping establish efficient customs brokerage procedures within our growing organization. We are looking for candidates with strong follow-up abilities, excellent organizational skills, and professional email communication skills to ensure consistent client engagement and operational accuracy.

Key Responsibilities:

• Manage the entire U.S. import customs clearance process from start to finish, including document review, entry preparation, filing, cargo release, and post-entry follow-up.
• Oversee the preparation, review, and submission of customs entries and related documentation.
• Classify goods using the Harmonized Tarriff Schedule (HTS)
• Review commercial invoices, packing lists, bills of lading, certificates of origin, and other import documentation for accuracy and compliance.
• Calculate and verify duties, taxes, fees, and other applicable import charges.
• Monitor shipment and entry status and proactively resolve customs holds, exams, entry rejections, and other clearance issues.
• Communicate and coordinate directly with U.S. Customs and Border Protection (CBP) and other applicable government agencies.
• Identify and resolve customs compliance issues and ensure all entries are handled in accordance with applicable laws, regulations, and government agency requirements.
• Communicate with clients, carriers, overseas agents, and other logistics partners regarding customs requirements and clearance status.
• Obtain missing or corrected documentation from clients and follow up to ensure timely customs clearance.
• Maintain accurate and complete records of customs transactions, entry documentation, correspondence, and supporting records.
• Monitor changes to U.S. customs regulations, tariff requirements, and government agency requirements and communicate relevant changes to management and staff.

Requirements:

• Minimum 3-5 years of experience in U.S. customs brokerage, with significant experience managing import entries.
• Proven track record of managing the entire import clearance process from start to finish.
• Strong knowledge of U.S. Customs regulations, entry procedures, and import compliance requirements.
• Strong knowledge of HTS classification and duty determination.
• Experience communicating and working with U.S. Customs and Border Protection (CBP).
• Experience handling customs holds, exams, entry rejections, and other clearance issues.
• Strong understanding of international trade, ocean freight, and import transportation processes.
• Excellent attention to detail and organizational skills.
• Strong written and verbal communication skills.
• Ability to manage multiple shipments, entries, and deadlines simultaneously.
• Strong problem-solving and follow-up skills.
• Proficiency with Microsoft Office and customs brokerage software systems.
• Ability to work independently and take ownership of customs operations.
• Ability to work effectively in a fast-paced environment.
• No OPT or SPT sponsor.

A valid U.S. Customs Broker License is a significant plus and will be strongly preferred.

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this Job, the employee is regularly required to sit for long periods of time and requires the ability to speak and hear. Specific vision abilities required by this job include close vision for data entry.

Maple Lane Logistics is an Equal Opportunity Employer.

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customs Entry Writing: 3 years (Required)

Ability to Commute:

• Bellevue, WA 98007 (Required)

Work Location: In person

Salary : $75,000 - $95,000