What are the responsibilities and job description for the Monarch Captain position at MAPLE HOSPITALITY GROUP?
We are Generous
We always give more than we receive, and we never take advantage of a guest. We ensure that the value that a guest receives will always exceed what they pay.
We are Professional
We do our work exceptionally, with skill and talent born from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other restaurant.
We Have Fun
We love what we do, we laugh a lot, and we never take ourselves too seriously. Fun is contagious- we know if we’re having fun, our guests will too.
We Fail Fast
As we strive to be the best, we will make mistakes. It is okay to screw up as long as you learn, adjust, and get better. Don’t wait…fail fast and move on.
We Get Shit Done
We do what it takes to get the job done, period. Those that are promoted gain more responsibility and manage more people, they all have one common trait – they get shit done.
What You Will Do
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Provide excellent guest dining experience
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Ability to thrive in high pressure environments
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Efficiently manage a 3-5 table dining station
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Maintain a flawless presence pertaining to Maple Hospitality Group uniform and hygiene standards
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Communicate and report on guests experiences both negative and positive
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Read guests and deliver custom experiences based on your personality
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Be a true team player -- communicate with and support the team at all times
Qualifications:
Who We Are Looking For
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Minimum 3 years of high volume fine dining experience
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A master of details
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Excellent time management skills with a proven ability to multitask
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Above average wine knowledge with intent to become certified within one year of employment
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Extensive food and culinary knowledge
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Excellent people skills
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High degree of professionalism
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A genuine passion for the craft of service