What are the responsibilities and job description for the FOH Team Member position at MAPLE HOSPITALITY GROUP?
What You Will Do
This role requires a dedicated focus on guest service, bar and dining room operational support, and team efficiency.
Guest & Team Service
- Exhibit an excellent service attitude and be willing to go out of your way to accommodate our guests.
- Adapt to accommodate the changing needs of the restaurant and guests.
- Maintain a high-level of professionalism and community.
- Respect guests' right of way.
- Support the bartenders and captains to ensure that guests are attended to.
Bar Operations & Maintenance
- Ensure there is always enough backup liquor.
- Retrieve alcohol from the storage area if the bartender runs out.
- Pick up empty glasses and bottles from the tables and outside the bar.
- Wipe down tables and bar tops.
- Re-stock garnishes, mixes, glasses, and ice.
Dining Room Operations & Support
- Set, organize, and restock the service area.
- Set and reset the dining room as needed for service.
- Perform table maintenance (clearing, wiping, tidying).
- Pick up food from the pass and deliver it to tables (food running).
- Return all items to their zoned location.
- Process togo orders
- Perform other tasks as assigned.
Qualifications:
Who We Are Looking For
The ideal candidate is experienced, certified, reliable, and physically capable of handling a fast-paced environment.
- Minimum 3 years experience in a high-volume atmosphere.
- Must hold a Food Handlers certificate from an ANSI-accredited program.
- Must hold an Alcohol Serving certificate from an ABC-accredited program.
Physical & Communication Requirements
- Must be able to lift and carry up to 70 pounds (or 50 lbs., depending on the most conservative requirement).
- Ability to walk and stand for a 6–8 hour shift.
- Ability to clearly articulate guests’ needs to teammates (fluent in English).
Work Ethic & Reliability
- Professional, reliable, friendly, and punctual.
- Possesses and exhibits the drive to provide exceptional service.
- Must be able to work flexible hours (days, nights, weekends, holidays).
- Must be able to work at a rapid pace while maintaining attention to detail.
- Confident and takes pride in personal style and appearance in a clean uniform.
- Skilled in time management.