What are the responsibilities and job description for the Concierge - Temporary position at Maple Hill Senior Living?
This role is full-time January-May 2026 for FMLA coverage - potential for other opportunities after
Job Description
The Concierge is responsible for providing administrative support, managing projects and providing exceptional guest service for residents, clients and our team. This person is responsible for working with an upbeat and positive attitude and is the first impression of our community when someone walks in.
Essential Job Functions (Including but not limited to the following)
- Main point of contact for answering incoming community phone calls. Responsible for relaying messages as needed to key stakeholders.
- Assist potential new employees and residents when they arrive in the community, offering great Customer Service when they arrive.
- Schedule and complete New Hire Paperwork for all new employees.
- Schedule Orientation with direction from the Executive Director for all New Hires except Nursing.
- Manage all mail delivered to the community.
- Help with all billing and mailings out of bills to residents and Responsible Parties.
- Scan and send over all invoices to AP with guidance of the Executive Director to manage financials.
- Complete and manage daily ‘I’m ok’ checks.
- Find solutions for residents and guests upon community questions.
- Problem solving abilities and ability to relate to all levels of staff.
- Complete miscellaneous projects and tasks as assigned.
- Assist in planning and execution of Marketing Events and Outreach.
- Collecting and compiling all Marketing material; ordering new supplies and collateral when needed.
- Support Sales and Marketing Director with all tours, calls and data entry and completing when assign.
Required Qualifications
- High school education.
- Strong administrative and organization skills.
- Clear and concise written and verbal communication skills.
Preferred Qualifications
- Experience working with senior adults; knowledgeable and sensitive to the needs and concerns of the senior population.
- Working Conditions
- Ability to lift/carry objects weighing up to approximately 30 lbs. or more.
This job description is not an exhaustive list of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance.
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.