What are the responsibilities and job description for the Maple & Ash Scottsdale Host position at MAPLE & ASH SCOTTSDALE?
What You Will Do
-
Manage reservations on OpenTable
-
Preforms reservation call-backs and maintain proper phone etiquette
-
Enthusiastically engage guests upon arrival and graciously thank them for dining
-
Manage waiting guests
-
Designate table assignments
-
Exhibit an excellent service attitude and be willing to go out of their way to accommodate our guests
-
Be flexible and able to adjust to meet the changing needs of the restaurant and guests
-
Maintain a level of professionalism and community effectively, Use critical thinking to handle difficult guest situations
-
Be considerate and willing to help out fellow teammates
-
Tolerate pressure and work calmly and efficiently during busy times
-
Identify investors and restaurant VIPs and notify their server
-
Communicate changes/events that can influence covers
-
Other tasks as assigned
Who We Are Looking For
-
Ability to use reservation systems
-
Professional, articulate, friendly, and punctual
-
Possesses and exhibits the drive to provide exceptional service and willingness to go out of your way to accommodate guests
-
Flexible hours are required (able to work days, nights, weekends, holidays)
-
Confidence in personal style and appearance
-
Must be able to work at a rapid pace while maintaining attention to detail
-
Communication and ability to delegate
-
Skilled in time management
This role requires the ability to move and lift up to 25 lbs. Standing, sitting, or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required.
Maple Hospitality Group is an equal opportunity employer committed to hiring a diverse workforce and supporting an inclusive culture. MHG does not discriminate on the basis of disability, gender, veteran status or any other basis protected under federal, state or local laws.