Maple & Ash Miami - Operations Manager

This role is ideal for a seasoned hospitality professional who excels at administrative and financial rigor but is equally comfortable and effective working the restaurant floor during service. The Hybrid Operations & Administrative Manager is a critical support position, ensuring operational efficiency behind the scenes while actively contributing to a seamless guest experience on the front line.

Join Maple Hospitality Group, where culinary excellence meets unparalleled service. Led by renowned restaurateur Jim Lasky and two-Michelin-starred Chef Danny Grant, known for his innovative approach to fine dining, we're building a team of passionate food lovers dedicated to creating iconic destinations.

We believe success hinges on impeccable food, world-class service, and one-of-a-kind dining experiences. As we expand across Chicago, Scottsdale, Dallas, and Miami, you'll find endless opportunities for growth, travel, and continuing education.

*Tremendous growth opportunity and the Boston and NY opening!

In everything we do, there are four principles that we live by:

• Generous - We always give more than we receive, and we never take advantage of a guest. The value that a guest receives always exceeds what they pay.
   
• Excellence - We do our work exceptionally, with skill and talent curated from decades of hospitality experience. Our staff has more food, wine, and cocktail knowledge than any other Hospitality Group.
   
• Fun - We love what we do, we laugh a lot, and we never take ourselves too seriously. Having fun is a critical component to success at an intense and complex restaurant.
   
• Fail Fast - As we strive to be the best, we will make mistakes. It is ok to screw up as long as you learn, adjust, and get better. Don’t wait… fail fast and move on.

What You Will Do

Administrative & Financial Oversight (Approx. 60% Focus)

• Financial Processing: Manage and process all accounts payable and receivable, including meticulous invoice processing, reconciliation, and vendor statement management.
• Audit & Reporting: Conduct daily and weekly audits of closing reports and paperwork to ensure financial accuracy and compliance.
• Payroll Management: Administer and manage the full payroll process, including inputting tips, commissions, hours, and ensuring accuracy and timely submission.
• Scheduling Support: Collaborate with General Managers and Department Heads to support and refine labor scheduling forecasts based on business levels and operational budgets.
• HR Support: Maintain employee files, manage new hire paperwork, and assist with benefit enrollment documentation.
• Inventory & Purchasing: Assist in managing office supply inventory, maintaining administrative vendor relationships, and tracking operational spending.

Floor Operations & Service Support (Approx. 40% Focus)

• Service Support: Routinely work on the floor to support all aspects of service, including assisting with host duties, running food, bussing tables, and providing direct support to the management team.
• Operational Coverage: Provide consistent coverage for front-of-house operations to support high business levels, managerial vacations, and staff shortages.
• Guest Experience: Act as a secondary point of contact for guest relations, handling minor complaints and ensuring adherence to the company’s "white glove hospitality" standards.
• Team Engagement: Support management by facilitating pre-shift meetings, promoting positive staff morale, and reinforcing company culture and operational standards.

Who We Are Looking For 

• Experience: Minimum of 3 years of progressive experience in restaurant hospitality, with a strong background in both administrative/back-office functions and active floor management.
• Financial Acumen: Proven experience managing P&L support functions, including invoice processing, bank reconciliation, and detailed report auditing.
• Software Proficiency: Demonstrated proficiency with industry-standard software, including POS systems (e.g., Toast, Aloha, Micros) and comprehensive experience with payroll/HR platforms (e.g., ADP, Paycom, Workday).
• Adaptability: Must possess a "hands-on" and "go-getter" mentality, demonstrating high adaptability to pivot quickly between administrative tasks and demanding service roles.
• Communication: Exceptional organizational, written, and verbal communication skills.