Director, IT Platforms

Summary

Reporting directly to the SVP of Platform Engineering, the Director of IT Platforms is responsible for leading the development of platforms (Cloud, DevSecOps, Testing...) to support the broader technology organization at Mapfre. They understand the needs of the teams, help create a compelling product vision, and lead development teams through their execution on that vision. They also ensure our platforms are properly supported, as critically systems that they are. Through this work and beyond, the Director of IT Platforms plays a key role in setting the overall technical direction for our organization and is a key advisor to Mapfre's CIO.

Responsibilities

• As a member of the IT Management team and in collaboration with the other managers, contribute to and lead projects and activities defined to transform the way the Mapfre USA IT team operates, specifically in the areas of Cloud, DevSecOps and Testing Automation.
• Establish a close working relationship with all IT teams providing technical guidance to assist in decision making.
• Advocate for company policies, methodologies, team standards, and technical approaches in place, and contribute to their evolution.
• Participate in the creation of project plans, estimates, schedules and status reports for projects and activities in the area of responsibility.
• Participate in the cost analysis/justification, written recommendation or presentation of new initiatives to senior management. Take ownership for the execution of quality work within budget.
• Ensure that the technical approach effectively meets business needs.
• Contribute to process improvement within the IT function.
• Identify and propose new technologies as solutions to business needs
• Promote adoption and provide consultation to the rest of the IT team on cloud architectures and services, DevSecOps, testing and automation.
• Move team objectives and project forward through the employment of influence skills.
• Provide leadership to peers inspiring a sense of team work, unity and alignment with Mapfre values.
• Promote an environment in which teammates can work closely and effectively.
• Remain current with new technology and industry Best Practices through training, networking, and personal initiative.
• Participate in the integration of new technologies/solutions.
• Contribute to process improvement and standards activities.
• Contribute to the ongoing training of others, acting as a resource for information on his field, or through the presentation of technical sessions.
• Provide superior customer service and production support to both internal and external customers.
  
  
  

Qualifications

• Education: Bachelor's Degree in Computer Engineering, Computer Science or related academic field. A Master’s degree would be a plus.
• Experience: 10 or more years of experience in corporate IT roles with solid, demonstrable hands-on experience in software engineering and in applying and managing large IT operations using the technologies and methodologies mentioned above.
• Knowledge: Very solid technical skills and hands-on approach to work.
• Leadership: Plans, allocates the activities of project teams. Able to build influence to lead teams that are not under hierarchical supervision. Provides training and guidance to less experienced staff. Conveys enthusiasm, builds trust and exercises empathy to understand business needs.
• Very good communication skills both oral and written.
• Problem Solving /Operations/Direct Work Involvement: Identifies complex problems and develops solutions to them which require the regular use of innovation. Ensures that solutions are effective in meeting organizational objectives. Questions problem definition to address underlying issues.
• Proven technical experience on software engineering and systems development using modern architectures, agile methodologies and advanced DevOps and automation tools
• Proven experience in supporting complex, mission-critical IT systems in production.
• Proven experience in Cloud technologies, preferably AWS, and hybrid architectures.
• Knowledgeable on current AI developments, especially as they can be applied to our Platforms and SDLC.
• Knowledgeable on information security best practices.
• Passionate about technology and hands-on oriented towards work
• Results and data oriented: proven analytical, problem solving, and decision-making abilities.
• Proven ability to excel in fostering collaboration with different teams.
• Empathetic, with solid listening and motivation skills.
• Excellent interpersonal, communication, and presentation skills, both written and verbal.
• Excellent organizational and time management skills.
• Excellent negotiating and influencing skills.
• Curious and continuous learner.
  
  
  

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.

Comprehensive Benefits: Enjoy competitive health coverage, retirement plans, paid time off, flexible work options, and lifestyle perks like employee discounts.

Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.

Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $160,000 - $230,000

If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the Mapfre Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

We are proud to be an equal opportunity employer.