Commercial Lines Policy Services Rep II (Hybrid)

Summary

As a Commercial Lines Policy Services Representative II, you will support the accurate and timely production of Commercial Lines policies, including BOP, CPP, GL, IM, Fire, Business Auto, and Garage. This role is responsible for screening, pre-underwriting, coding, and entering new business, endorsements, renewals, cancellations, and related Premium Audit Program tasks. You will also provide responsive customer service to MAPFRE Insurance agencies, Commercial Lines Underwriters, and internal company partners by assisting with processing questions, premium quotes, and policy-related issues.

What You’ll Do

• Process new business application submissions by screening for completeness and accuracy, completing pre-underwriting review, corresponding with agencies by phone, ensuring proper documentation, entering data, and maintaining a manual diary system for endorsements and coverages that cannot be processed through the automated system.

• Produce change endorsements, renewal listing reports, premium quotes, cancellations, and reinstatements in the policy administration system, including screening, pre-underwriting, telephone correspondence, and proper documentation.

• Process manual transactions that cannot be completed through the issuance system, including reconciliation of edit and error reports.

• Produce new business, endorsements, renewals, cancellations, and reinstatements for manual lines of business, including manual rating, coding, data entry, and reconciliation of Batch Edits, the Advisory Report, Fatal Edit Report, and Closing procedures.

• Participate in the unit’s quality control program and assist with training new employees.

• Provide customer service support to MAPFRE Insurance departments, including Commercial Underwriting, and assist agents with processing issues.

• Use advanced rating methods to support large and complex accounts.

• Maintain the expected productivity and quality standards for a Service Representative II.

What You’ll Bring

• High school diploma or equivalent with 1–3 years of related experience.

• Completion of an Introduction to Insurance course is preferred.

• Strong math and analytical abilities, along with sound written and verbal communication skills.

• Ability to enter a minimum of 90 gross keystrokes per minute while meeting accuracy standards.

Why Mapfre?

As a global insurance leader with a strong local presence, we offer more than a job — we provide a purpose-driven career where your growth, well-being, and impact truly matter.

Purpose & Culture: Join a company built on trust, collaboration, and inclusion. Our values guide everything we do, creating a workplace where people feel respected and empowered.
Career Growth: Advance your skills through tuition reimbursement, leadership programs, and internal mobility opportunities. Your development is our priority.
Social Responsibility: Contribute to meaningful initiatives through Fundación Mapfre, supporting communities and sustainability worldwide.

Pay Transparency: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at Mapfre are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range: $34,000 - $46,500

Benefits Highlights: At Mapfre, we invest in our employees' well-being by offering a comprehensive benefits package, including:

• Paid Time Off (PTO): A flexible PTO program that combines vacation, personal, volunteer and sick time into one convenient bank of paid time off.

• 401(k) & Profit Sharing: Eligible employees may participate in Mapfre's 401(k) plan that includes company matching contributions up to certain amounts under the terms of the plan.

• Medical, Dental and Vision Coverage: Choice of comprehensive medical, dental and vision insurance coverage under group plans offered by the company.

• Other Benefits Include: STD, LTD, Life Insurance, FSA, HSA and various wellness programs

Benefits provided are subject to the terms and conditions of the applicable benefit plan or policy. The Company reserves the right to alter, amend, or terminate benefits in its sole discretion. To learn more about our benefit offerings please visit: https://mapfre.gobenefits.net/

If you require a reasonable accommodation during the application or selection process, please contact the Mapfre Talent Acquisition team at talentacquisition@mapfre.com. Mapfre is proud to be an Equal Opportunity Employer.

Important Notice: The information above is intended to provide a general overview of available benefits. Eligibility, plan provisions, and coverage are governed by the terms and conditions of the applicable benefit plans and policies, which may be modified from time to time.

#MAPFRE123