Engineer III (Site Reliability)

Summary:

• You will set standards for the monitoring of MUSA on-prem and Cloud infrastructure and applications.
• You will ensure the platform target SLAs are met and implement appropriate SLIs for supporting services.
• As a key member of the Critical Incident Response team, use expert communication and troubleshooting skills to aid the team in an efficient resolution.
• You will work with developers during service transition, evaluating reliability and operability of the applications and ensuring adequate monitoring, alerting and observability.
• You will partner with peers within Operations & Infrastructure supporting ongoing maintenance and enhancement of the platform.
• To be successful in this role, you must focus on setting standards for automating routine tasks and workflows in support Infrastructure and Engineering teams.
• The right candidate must be capable of supporting multiple internal stakeholders with a variety of technical challenges. Excelling in this role requires the ability to analyze and discern patterns in the variety of issues that arise and propose solutions to these problems.
• MUSA Cloud SRE team has 24/7/365 operation model and work schedule will be required to work in shift or on call support model (weekend required).

• 5 or more years of work experience with a bachelor’s degree or 4 or more years of relevant experience with an advanced degree. Master’s Degree in IT, CS or related field preferred and/or 5 years relevant work experience.
• Hands on experience in Linux and Windows systems and good understanding of distributed computing environments.
• Intermediate level programming and/or scripting in 3 or more of the following: Python, PowerShell, JavaScript, Terraform, Ansible, etc.
• 2 years of experience managing CI/CD tooling such as Jenkins, Github, Bitbucket, DevOps in a large-scale environment.
• 3 Years experience managing observability tooling such as Splunk, Dynatrace, etc. in a large-scale environment.
• Advanced understanding of YAML, JSON, HTML, XML.
• 2 years of work experience supporting relational and non-relational databases (MySQL, MongoDB, PostgreSQL, etc.), including creating and running queries, managing performance and scaling
• 3 or more years leading a Platform, SRE or Production Engineering group for high availability/critical platforms/applications.
• Experience managing a distributed platform including but not limited to deployment/release management, provisioning, capacity management, workload management
• A site reliability engineer uses a service to monitor performance metrics and detect anomalous application behavior. If there are issues with the application, the SRE team submits a report to the software engineering team. The developers fix the reported cases and publish the updated application.

Pay Philosophy: The typical starting salary range for this role is determined by several factors including skills, experience, education, certifications, and location. Some roles at MAPFRE are eligible for commission and/or bonus earnings, in addition to salary, calculated based upon factors set forth in the compensation plan for the role.

Salary Range $100,900 - $147,000

Thank you for considering MAPFRE Insurance as part of your career journey.

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If you require an accommodation for a disability so that you may participate in the selection process, you are encouraged to contact the MAPFRE Insurance Talent Acquisition team at talentacquisition@mapfreusa.com.

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