What are the responsibilities and job description for the Customer Success Manager position at MAP SSG?
Customer Success Manager
Full-time | Hybrid (New York, NY)
$130K – $145K Equity
About the Role
We’re seeking a high-performing Customer Success Manager with 3 years of experience in customer success, account management, or sales. The ideal candidate has worked with B2B SaaS products, enterprise customers, and early-stage startups — and is excited to take ownership of key client relationships while driving renewals and growth.
What You’ll Do
- Manage a strategic portfolio of 30–50 enterprise accounts, representing roughly $2M in ARR
- Build trusted relationships across multiple personas — from operational leads and QA managers to VP and C-suite stakeholders
- Develop strategic account plans and QBRs to proactively drive renewals and revenue expansion
- Collaborate with internal product and engineering teams to influence the roadmap based on customer feedback and market insights
- Partner with marketing and GTM functions to craft compelling case studies and highlight customer success stories
Your First 90 Days
- First 30 Days: Learn the product, sales motion, and team dynamics while shadowing account interactions
- 60–90 Days: Take ownership of your own book of business, identify upsell opportunities, and lead customer conversations
Qualifications
- 3–5 years of experience in Customer Success, Account Management, or Sales with enterprise SaaS customers
- Strong communication and relationship-building skills
- Proven ability to manage complex accounts and drive measurable outcomes
Compensation & Benefits
- Salary: $130K–$145K
- Competitive equity package
- Hybrid work policy: 4 days in-office in NYC (3 days if commuting over an hour)
- Visa sponsorship not available
About the Company
This Series A startup is transforming the healthcare industry with AI-powered technology that helps providers deliver safer, higher-quality, and more compliant care. Founded in 2021, the company now supports over 250,000 healthcare professionals nationwide and is backed by leading venture investors.
Interview Process
- Recruiter screen
- Hiring manager interview
- Mock demo
- Final onsite
Salary : $130,000 - $145,000