Automotive Service BDC Agent - Cumberland Toyota

Automotive Service BDC Agent

🕐 Full-Time | Immediate Hire

Cumberland Toyota is looking for a motivated, customer-focused Service BDC Agent to join our growing team! If you’re passionate about providing great service, thrive in a fast-paced environment, and want to be part of a dealership that values its people and its customers, we want to hear from you.

This is an hourly position

Responsibilities:

• Handle inbound and outbound service calls, texts, and emails in a professional, friendly manner.
• Schedule service appointments and follow up on missed or declined work.
• Confirm appointments and ensure customers receive updates on vehicle status.
• Maintain accurate customer information in the CRM.
• Assist with CSI (Customer Satisfaction Index) initiatives by providing a smooth, informative service experience.
• Collaborate with the service advisors and management team to maximize department efficiency and retention.

Qualifications:

• Prior BDC or customer service experience preferred (automotive experience a plus).
• Strong communication and problem-solving skills.
• Comfortable working with computers, phone systems, and CRM tools.
• Positive attitude, reliable, and detail-oriented.
• Ability to multitask in a busy environment.
• Team player attitude
• Prompt and courteous
• Willing to submit to a pre-employment background check & drug screen

At MAP Automotive, we strive to make every customer a customer for life.  Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.  Every employee at MAP Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

What We Offer

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
  
• Long term job security

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen