Branch Manager

Why you will love working at Maola:

• Owned by a cooperative of family farmers who are passionate about cultivating sustainable dairy goodness and bottling fresh Maola brand milk and dairy products.
• 100 years of dedicated stability and growth across 11 states.
• Competitive pay, Medical, Dental, Vision, 401(k), Life Insurance, Time Off Provisions, and more, available no later than one month after hire.
• Our employees are an integral part of who we are — what you do and what you think matters.

SUMMARY
Branch Manager is responsible for the overall operations of the branch and ensuring all employees are aware of their job responsibilities to the company and customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Coordinates distribution, warehousing and sales in accordance with policies, procedures and principles of Marva Maid Dairy.
• Confers with customers to evaluate and promote improved and expanded services.
• Analyzes and resolves any customer, product, or service problems.
• Assist in new store set-ups and openings.
• Develops effective working relationships with customers to promote good will and generate new business.
• Resolves problems effectively; enforces company policies; promotes safety; conducts safety meetings. Seeks assistance from the Human Resources Department and Safety Department when necessary.
• Sets deadlines to ensure completion of branch operational functions.
• May assist/run route when needed.
• May run specials to route drivers on routes.
• Ensures correct accounting for customers, cash and product inventories; prepares DOT and fuel reports; and coordinates branch truck vehicle maintenance.
• Ensures all route personnel fill out completely and accurately all required paperwork, (pre-trip, post trip, logs, etc.). Ensures that forms are reviewed, and employees maintain compliance. 

BASIC REQUIREMENTS:

• High School or GED
• Class A CDL
• Willing to work all shifts, overtime, holidays and weekends.
• Perform other miscellaneous duties as assigned.
• Ability to travel for occasional same day, out of town travel for meetings.
• Familiar with Excel, Word and Outlook.

COMPETENCIES 

• Communication
• Communicate clearly and effectively through multiple channels – oral, written, visual, and non-verbal – ensuring our messages are understood and delivered appropriately, whether in-person or digitally.
• Accountability
• Take responsibility for actions and anticipate challenges before they arise.
• Solve problems both within and outside of departments, proactively addressing issues as they occur. 
• Customer Focused
• Prioritize understanding and meeting both internal and external customer needs.
• Ensure high levels of satisfaction and loyalty by anticipating customer requirements and striving for exceptional service.
• Initiative
• Proactive in identifying opportunities and addressing potential threats.
• Act independently and decisively, rather than waiting for situations to demand action.
• Problem-Solving
• Possess the ability to identify and address complex issues with minimal guidance.
• Skilled at analyzing challenges and finding practical, effective solutions. 
• Collaboration
• Take responsibility for deliverables while also supporting others to ensure that collective goals are met.
• Able to work harmoniously with others toward a common goal, recognizing and valuing each person’s contributions, is fundamental to successful collaboration. 

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and walk. The employee must be able to reach, bend, extend, and lift 50-60 pounds.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• The work environment may require working in the cooler room with varying degrees of temperature and may include contact with water or dairy liquids.
• Exposed to a noise level of 90 decibels. The noise level in the work environment is usually moderate/high. Wet/slippery work conditions.

Maola Local Dairies, owned by the farmers of Maryland & Virginia Milk Producers Cooperative Association (MDVA), sustainably produces a full suite of nutritious dairy products through our network of six dairy processing plants. With a keen eye on quality, freshness, and love for the environment, Maola delivers dairy products that are both nutritious and sustainable to our local communities. For more information about Maola, please visit www.maolamilk.com. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.