What are the responsibilities and job description for the Senior Trainer, Leader Training & Development position at manulife?
The Senior Trainer, Leader Training & Development is responsible for designing, facilitating, and evaluating advanced capability-building programs for MCBL Area Managers (Leaders) and Financial Sales Associates (FSAs) after BEST Onboarding. This role specifically addresses the critical capability gap for FSAs progressing to Levels 3 and 4, focusing on sales mastery, advisory readiness, and investment competence. The Senior Trainer is expected to lead and deliver Investments 101, 102, 103, and 104, and design structured capability pathways aligned with regulatory, product, and advisory standards. The role demands expert facilitation, advanced curriculum development, collaboration with senior stakeholders, and ownership of training strategy execution for post-onboarding field capability. Position Responsibilities: 1. Lead Post-BEST Leadership & FSA Development Programs Serve as primary trainer for post-BEST capability-building for: Area Managers – coaching, leadership readiness, performance monitoring, and advisor development FSAs (Level 3 & 4) – deepening product mastery, investment literacy, and advisory skills Enhance and execute the Advanced FSA Training Roadmap, ensuring alignment with regulatory and business needs. Deliver high-quality sessions using advanced facilitation techniques for adult learning. 2. Investments Training Expertise (101–104) Act as subject matter expert and lead trainer for Investments 101 to 104, covering: Fundamentals of investing Risk profiling and suitability Portfolio construction Market movements and advisory conversations Ensure training content meets compliance requirements and MCBL advisory frameworks. Continuously update modules to reflect market updates, industry trends, and Manulife investment strategies. 3. Curriculum Design, Enhancement & Innovation Develop and refine training modules, digital materials, assessments, and learning paths for Leaders and FSAs. Identify performance gaps across teams and recommend training solutions based on data and field insights. Drive improvements in training methodologies, incorporating blended learning, workshops, coaching sessions, and simulations. 4. Field Coaching & Stakeholder Partnership Partner closely with Area Managers, Sales Leaders, Agency Heads, Compliance, and Product Teams. Conduct field coaching, observing advisor–customer conversations and providing actionable development feedback. Act as a strategic learning partner to help leaders build their team’s sales, advisory, and compliance capabilities. 5. Training Data, Evaluation & Impact Tracking Track training attendance, competency progression, and learning outcomes for FSAs and Leaders. Provide insights and performance reports to RDE, Sales, and Leadership teams. Evaluate training effectiveness using post-session assessments, evaluations, and capability scorecards. 6. Engagement & Cultural Development Support Support RDE’s engagement calendar by hosting sessions, facilitating Leader forums, and contributing to culture initiatives. Help reinforce behaviors that strengthen MCBL’s values, sales leadership culture, and advisor readiness. Required Qualifications: Bachelor’s Degree required (Business, Finance, Education, or related fields preferred). At least 5 years of experience in insurance training, advisory training, or financial services capability development. Registered Financial Planner (RFP) or equivalent certification required/preferred (e.g., AFP, CWP, CFA Level 1). Preferred Qualifications: Deep understanding of investment principles, financial planning, and life insurance distribution. Experience handling leadership development or advisor upskilling programs is a strong advantage. Must possess excellent communication, facilitation, and stakeholder management skills. Strong expertise in life insurance, investment-linked products, and advisory practices. Exceptional facilitation and presentation skills for leadership and advisor audiences. Proficient in curriculum design, adult learning principles, and digital/virtual training. Strong analytical and reporting skills. Operates independently and leads high-impact training initiatives. Influences senior stakeholders and collaborates across cross-functional teams. Demonstrates advanced problem‑solving, adaptability, and resilience. Shows strategic thinking and strong ownership of training outcomes. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Working Arrangement Hybrid We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.