RFP Content Manager

To better support Manulife John Hancock Retirement (MJHR), the RFP Content Manager will work closely with subject matter experts across multiple departments, compliance, and RFP writers to ensure consistency and accuracy of RFP content while adhering to risk management standards. The RFP Content Manager supports the RFP writers and is responsible for writing and editing fresh and compelling content for responses to retirement plan proposals, RFPs, and questionnaires. In addition, the role functions as the administrator for Qvidian, the proposal application. Position Responsibilities: Identify opportunities to work with subject matter experts to develop and incorporate new content into content libraries and archive outdated information Maintain expert understanding of industry trends, competitive intelligence, and MJHR’s products, services, and procedures Write, edit, and proofread new content in accordance with MJHR procedures, standards, and style Function as database administrator for the proposal library tool Qvidian Oversee development and maintenance of all MJHR content used in preparing proposals (i.e. RFP/RFI/DDQs). Improve existing content structure as necessary. Ensure that the content within Qvidian is well-organized, current, and compliant. Manage ongoing content reviews (quarterly, semi-annually, annually), including working with subject matter experts to update content and statistics Establish safe, effective AI practices for the RFP team, including end-to-end content workflows using AI within Qvidian/Seismic/SharePoint. Apply AI to improve metadata, tagging, and template structure for faster find-and-fill. Drive the use AI to generate first drafts for FAQs, executive summaries, and differentiators From time to time, additional responsibilities and projects will be assigned, including responding to RFPs during peak volumes. Required Qualifications: 5 years of experience in sales support or B2B marketing communications role within financial services Excellent written communications skills Expert with Microsoft Office proposal software (Qvidian) Knowledge of retirement plans (defined contribution, defined benefit, executive benefit, etc.) preferred Superior organizational, analytical, and innovative problem-solving skills Extensive experience crafting convincing proposals (ideally for retirement plans) Bachelor's degree Preferred Qualifications: Excellent writing ability and ability to create compelling communications that conform to the MJHR writing style guide Strong project management skills, with the ability to manage multiple deadlines simultaneously Excellent oral and written communication skills and keen attention to detail Curiosity and eagerness to inspire others, investigate, learn, collaborate, and innovate, while bringing a positive, flexible attitude Demonstrated ability to work well across departments/levels—including sales teams—and to apply influence and negotiation skills Proven ability to prioritize workload in a dynamic environment When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $73,350.00 USD - $122,250.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.