Operations Analyst, Private Markets Operations - Solutions and Governance

This is an opportunity to support Private Markets Operations through regulatory reporting, governance, vendor oversight, technology initiatives, and business analysis work. The role contributes to the team’s mission by helping ensure reporting deliverables, controls, documentation, and operational priorities are completed accurately and on time. The successful candidate will gain exposure to private markets operations, senior management materials, cross-functional stakeholders, and business transformation initiatives. This role also offers the opportunity to support automation, systems enhancements, and AI-enabled solutions that help improve how the team works. Position Responsibilities: Support Solutions team initiatives, including technology projects, system enhancements, business analysis, testing, AI-enabled solutions, and implementation readiness. Support regulatory reporting deliverables, including AIFMD Annex IV, AEOI FATCA/CRS, SEC Form PF, SEC Form ADV, and CIMA filings. Assist with vendor oversight activities, including performance tracking, scorecards, documentation, and stakeholder follow-up. Prepare and maintain materials for senior management, committees, board meetings, vendors, and governance forums. Track project milestones, open items, risks, decisions, and follow-ups across Solutions & Governance priorities. Analyze operational data, document requirements, and help translate business needs into practical solutions. Maintain documentation, procedures, evidence, and tracking files to support controls, audit readiness, regulatory deliverables, and project execution. Partner with Operations, Compliance, Technology, Legal, Risk, vendors, and other stakeholders to support timely execution. Research and resolve routine to moderately complex operational issues, escalating risks or gaps as appropriate. Required Qualifications: 2–5 years of experience in financial services, asset management, fund accounting, private equity fund operations, regulatory reporting, vendor oversight, business analysis, or a related function. Strong Excel and PowerPoint skills. Experience working with data, reporting, procedures, controls, documentation, projects, or operational processes. Strong analytical, organizational, written, and verbal communication skills. Business analysis mindset with the ability to organize requirements, track details, and follow through on deliverables. Strong attention to detail and ability to work in a control-focused environment. Ability to collaborate with internal teams, vendors, and cross-functional stakeholders. Preferred Qualifications: BA/BS degree in Finance, Accounting, Economics, Business, or a related field. Experience with Microsoft Power Platform, Copilot, and AI-enabled business solutions. Experience supporting regulatory reporting deliverables in a financial services, asset management, or private markets environment. Experience supporting vendor oversight activities, including performance tracking, scorecards, documentation, or stakeholder follow-up. Exposure to technology initiatives, system enhancements, automation, testing, or implementation readiness. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $53,250.00 USD - $88,750.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.