What are the responsibilities and job description for the Operational Risk & Control Senior Specialist position at manulife?
The Senior Analyst, Operations Risk & Control provides risk and control guidance to Retirement Operations business units. This role supports the identification, documentation, and monitoring of key risks and controls within the Risk and Control Inventory. The Senior Analyst identifies control gaps, recommends practical remediation plans, and ensures controls are appropriately designed, implemented, and tested. The role works closely with Retirement Operations and the Risk Management team to ensure issues are tracked, remediated, and closed on time. The successful candidate brings strong retirement industry knowledge, hands-on experience with operational risk and internal controls, and the ability to partner effectively with stakeholders. Strong analytical thinking, sound judgment, and a solution-oriented mindset are essential. Position Responsibilities: Support and complete Risk and Control Self-Assessments (RCSAs) for operational business lines Identify control gaps and recommend effective, risk-based solutions Execute control testing per the testing plan, report results, and support remediation with operations Partner with operational teams to design, implement, and monitor controls Review, investigate, and manage risk incidents and loss events; ensure timely logging and closure of corrective action plans Partner with business leaders to respond to audit findings, track remediation actions, and confirm closure within agreed timelines Build strong relationships with business and support partners; prepare and present materials for senior audiences Support projects and business changes that impact risk or controls Develop and maintain risk metrics and reporting Required Qualifications: 3 years of audit, risk management, or comparable business experience Bachelor’s degree in Business, Finance, Accounting, or a related field Working knowledge of audit standards, control frameworks, and risk management practices Ability to understand business processes, assess risk, and provide practical recommendations to control deficiencies Clear and effective verbal and written communication skills Detail-oriented, results-focused, and committed to quality Self-motivated with the ability to work independently and collaboratively Preferred Qualifications: Professional certifications (e.g., CPA, CIA, Risk certifications) are an asset Experience with retirement plan services operations Data analytics experience is an asset When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location Waterloo, Ontario Working Arrangement Hybrid Salary range is expected to be between $70,500.00 CAD - $117,500.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.