What are the responsibilities and job description for the Lead AI Solution Engineer position at manulife?
This is a pivotal leadership opportunity to accelerate John Hancock / Manulife AI transformation journey. The Lead will operationalize our AI strategy by delivering enterprise-scale programs that embed AI into processes, products, and customer experiences. This role offers the chance to shape innovation at scale, influence senior leaders, and drive measurable business impact across multiple business units. Office location: Boston - USA (ideally) or Toronto - Canada Work arrangement: Hybrid (3 days in office, 2 days from Home); Remote working option is not available. Position Responsibilities Operationalize AI strategy by translating priorities into actionable initiatives aligned with the Canadian AI roadmap. Define scope, architect solutions, and establish delivery plans for transformative AI programs. Identify and lead cross-segment initiatives leveraging AI capabilities to create shared value. Oversee program execution, driving adoption and embedding AI into workflows and decision-making. Partner with technology and business teams to design scalable AI solutions using modern platforms and practices. Engage stakeholders, act as a trusted advisor to senior leaders, and influence enterprise priorities. Evaluate buy/build/partner approaches for AI capability development and manage strategic partnerships. Required Qualifications 10 years in technology, analytics, or transformation leadership roles, with significant AI/ML delivery experience. Proven ability to lead enterprise-scale programs involving AI and business change. Master’s degree or equivalent experience in Computer Science, Data Science, Engineering, or related fields. Strong understanding of AI technologies (ML, NLP, GenAI) and modern delivery practices (Agile, MLOps). Expertise in scoping and architecting complex initiatives bridging technical and business domains. Exceptional communication and influencing skills with senior stakeholders. Experience in change management and cross-functional leadership. Preferred Qualifications Familiarity with cloud AI platforms and enterprise architecture. Experience in financial services or regulated industries. Knowledge of ethical AI frameworks and regulatory compliance. When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-JH About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location Boston, Massachusetts Working Arrangement Hybrid Salary range is expected to be between $127,330.00 USD - $236,470.00 USD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.