Director, Cloud Network Engineering & Operations

Join our Global Enterprise Technology Services team! We’re seeking a cloud networking leader to shape and lead Manulife’s global cloud network strategy and operations across AWS and Azure. In this role, you will lead a distributed team of network engineers and operations specialists, strengthen reliability and incident readiness, and modernize how we build and operate cloud networking through automation and Infrastructure as Code. You’ll partner closely with Cloud Architecture, Security, and regional technology teams to deliver secure, scalable, and resilient connectivity that supports critical business platforms across regions. Why this role matters: Your leadership will directly improve service reliability, reduce incidents and recovery time, and enable secure growth through standardized network design, strong operational practices, and effective cost management. We welcome candidates from diverse backgrounds and career paths. If you don’t meet every qualification but believe you can succeed in this role, we encourage you to apply. Position Responsibilities: Lead, coach, and develop a distributed team of cloud network engineers and operations specialists, fostering an inclusive and high-performing team environment. Define and execute the global cloud networking strategy across AWS and Azure, translating architecture into scalable, production-ready solutions. Architect and guide implementation of cloud network designs, including VPC/VNet architecture, hybrid connectivity, segmentation, and secure connectivity patterns. Be accountable for production operations of cloud networking services, ensuring high availability, reliability, and performance. Lead major incident response for network-related issues, including root cause analysis (RCA), remediation planning, and continuous improvement. Establish and evolve the operational support model (L1/L2/L3), including on-call rotations, escalation paths, and runbooks. Drive automation and Infrastructure as Code (IaC) adoption (e.g., Terraform or similar tools) to standardize deployments and reduce manual effort. Integrate network provisioning into CI/CD pipelines and DevOps workflows to improve delivery speed and consistency. Define and track key operational metrics (e.g., availability, incident trends, MTTR/MTTD) and lead post-incident reviews to drive measurable improvements. Partner with Security, Risk, and Architecture teams to ensure compliance with enterprise standards and regulatory requirements. Lead global initiatives and collaborate with stakeholders across regions, including Asia, to enable scalable and secure network capabilities. Manage budgets, forecasting, and cost optimization strategies for cloud networking services. Required Qualifications: Demonstrated experience leading cloud networking or network engineering teams in a large-scale, enterprise environment (including distributed or global teams). Deep expertise in AWS or Azure cloud networking, with working knowledge of the other or the ability to quickly ramp up. Strong experience in production operations, including incident management, problem management, change management, and service monitoring. Experience designing and implementing hybrid connectivity and secure network segmentation, with strong cloud security fundamentals. Hands-on experience with Infrastructure as Code (e.g., Terraform or similar tools) and network automation practices. Strong communication and stakeholder management skills, with the ability to work effectively across technical and business teams. Preferred Qualifications: Experience with enterprise cloud networking patterns such as Azure Virtual WAN, AWS Transit Gateway, ExpressRoute, or Direct Connect. Familiarity with ITIL-aligned service management practices. Experience managing or contributing to budgeting, forecasting, or cost optimization efforts. Experience working across multiple regions or supporting globally distributed organizations. Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience. What Success Looks Like: High availability and reliability of global cloud network services. Reduced incident frequency and measurable improvements in MTTR/MTTD. A well-defined and efficient operational model with clear escalation paths and support structures. Increased adoption of automation and Infrastructure as Code, reducing manual effort and operational risk. Strong team engagement, development, and retention. Successful delivery of global cloud networking initiatives aligned with business and technology goals. Demonstrated improvements in cost efficiency and resource optimization. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. If you are applying to this role in US, please note the salary range is $127,330 to $236,470 USD. Additionally, employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location CAN, Ontario, Toronto, 200 Bloor Street East Working Arrangement Hybrid Salary range is expected to be between $113,260.00 CAD - $210,340.00 CAD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions. We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.