What are the responsibilities and job description for the AVP Sales Enablement position at manulife?
The AVP, Internal Sales & Support, plays a critical role in facilitating the growth and success of our Annuity sales team. They will be responsible for overseeing and enhancing the internal support services that empower our sales team to excel. Their strategic guidance, leadership, and expertise will contribute to the achievement of our sales targets and the satisfaction of our valued partners. They will play a key role in building, implementing, measuring, and optimizing a world-class support model to meet a multi-year growth strategy. The qualified candidate will have substantial experience in: Annuity Sales or Sales Support activities marked by strong business relationships, skilled leadership, and business results and in leading multidisciplined and multiple teams. Strategic development of support models focusing both internally and externally, with strong operational leadership that delivers firsthand a deep understanding of the sales processes and what drives carrier selection in an intermediary distribution model. Agile and forward thinking to target continuous improvement opportunities and drive execution focused on enhancing and customizing our service delivery to boost the overall sales performance. Individual Accountabilities: 1. Leadership Recruit, retain, and develop top talent for the Annuity Internal Sales desk supporting External Wholesalers, National Accounts, and B2B partnerships. Provide leadership to Directors and Team Leads, ensuring strong direction, coaching, performance management, and engagement. Recruit, retain, and develop a team of Operations Management Consultants who act as liaisons between distribution accounts and operations. Provide technical and regulatory consultative sales leadership. 2. Strategy & Planning Develop and implement strategic plans for the Annuity Sales Support function, ensuring alignment with multi‑year growth and distribution strategies. Deploy tactical day‑to‑day execution that supports the strategic direction of the sales support department. Actively participate in sales preparation processes and go‑to‑market strategies. Leverage industry and product expertise to advise Product & Marketing and provide insights to senior leadership on trends, competitor dynamics, and customer sentiment. 3. Operational Excellence Continuously assess, refine, and improve internal sales support processes to increase efficiency and create a seamless internal/external experience. Oversee quality assurance to ensure all partner and internal interactions meet company standards for quality and compliance. Conduct performance analysis using key metrics and identify opportunities for operational improvement. Prepare and present regular reports to senior management outlining performance, risks, and priority initiatives. Lead the development and delivery of sales training and curriculum, including licensing preparation, call scripting, product knowledge reinforcement, and soft‑skills development. Ensure consistent message delivery across sales support roles and new product lines. 4. Talent & Capability Building Lead the development and delivery of sales training and curriculum, including licensing preparation, call scripting, product knowledge reinforcement, and soft‑skills development. Ensure consistent message delivery across sales support roles and new product lines. 5. Collaboration & Cross-Functional Alignment Foster effective collaboration with Product, Marketing, Analytics, and other internal partners to align on strategic priorities and drive a cohesive sales support model. Provide observations and feedback on marketing materials, presentations, and demos based on real‑time partner insights. 6. Customer & Partner Engagement Develop and maintain strong relationships with key internal and external customers. Address partner concerns, ensuring high‑quality sales value and service delivery. Support customer engagement strategies through insights gathered from team interactions with partners. Key Shared Accountabilities: Partner with Sales and Account Management to provide direction and co-create key measures and achievements to build a cohesive initiative-taking sales support model that considers various internal roles, and external partners' growth strategies and is aligned to overall key strategic directives. Co-design customized support models for new markets and direct B2B relationships. Develop proper sales compensation plans to recognize individual contributions while maintaining a collaborative and balanced team of team model across selling units and roles. Deliver targeted growth strategies aligned to company directives and deliver sales plans. Job Requirement: BS/BA Degree 5 years of leadership experience in a sales organization, with 5 years’ experience in inbound and outbound call operations and implementation of sales plans across varying groups and support models. Superior communication, organizational, presentation, and negotiation skills Exceptional team selling sales skills and experience building scalable training curriculums that support talent mobilization. Ability to manage multiple projects with specific time deadlines Extensive product and industry knowledge Maintain relevant licensing - Life/Health, Series 6, Series 26 When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com. Referenced Salary Location USA, Utah - Full Time Remote Working Arrangement Remote Salary range is expected to be between $120,000.00 USD - $208,000.00 USD Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location. Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence. Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify Company: John Hancock Life Insurance Company (U.S.A.) We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.