Fund Operations Manager

The Fund Administration department at Manulife John Hancock Investments consists of teams of professionals who manage the daily operations of fund offerings from various perspectives, including financial reporting, fund accounting, valuations, taxation, liquidity, and variable product administration. This department is a part of the broader GWAM Operations, with offices in the U.S., Canada, the Philippines, and other locations.

We are seeking a dedicated and detail-oriented Fund Operations Manager to join our dynamic team. This role is pivotal in supervising daily operations and ensuring efficient and compliant management of fund offerings. The ideal candidate will have a strong background in finance with a focus on fund administration and operational excellence.

Position Responsibilities:

• Responsible for managing all day-to-day workflow.

• Direct activities, assign responsibilities, set expectations and motivate team members toward achieving objectives.

• Coordinate, monitor and approve daily balancing functions to ensure all key reconciliation details are completed within standards.

• Support the Portfolio Management team for asset allocation and portfolio management.

• Maintain proper documentation related to Sarbanes Oxley (SOX) requirements for annual Segregated Funds and IT audits. Review all audit requests for accuracy and completeness.

• Partner with Business Unit Leads on various investment platform initiatives

• Project support for various IT and cross-functional business initiatives

• Maintain proper process and procedure documentation by reviewing periodically and keeping current.

• Improve operational workflows and process controls to increase efficiency

• Mentor, develop, coach motivate team members

Required Qualifications:

• Bachelor’s degree in Finance

• 2-3 years supervisory experience

• 5-7 years financial services experience
  

Preferred Qualifications:

• Project Management or business analysis experience preferred

• Ability to work independently and prioritize with minimal direction

• Strong organizational skills with the ability to manage multiple demands and competing priorities

• Excellent problem-solving skills with keen attention to detail

• Flexibility and adaptability in managing change

• Capacity to recommend and implement process improvements using AI

• Effective time management and workflow allocation skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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