E-Commerce & Order Entry Administrative Assistant

E-Commerce & Order Entry Administrative Assistant

Huntington Beach, CA 92647

An established personal care product manufacturer located in Huntington Beach, CA seeks a tech-savvy, resourceful, and highly motivated self-starter with excellent organizational, analytical, and communication skills to join our office administration team.

This role will assist with daily order entries processes as well as provide a full range of administrative support to the inside sales, customer support, and E-Commerce divisions. The ideal candidate will have the canny ability to learn quickly, be flexible to adapt and pivot to changing priorities in a fast-paced environment, have strong attention to detail, and possess excellent communication skills in order to provide a high-level of quality service to our customers through various e-platforms. Experience with ERP software and EDI orders from major retailer portals and/or consumer goods experience is a plus!

Primary responsibilities will be to handle all direct business-to-consumer related customer support matters, in addition to supporting Order Entry processing for wholesale orders, including verifying pricing, company compliances, processing select drop ship orders in SPS Commerce, and processing returns, invoicing and Advanced shipments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of the position include, but are not limited to, the following:

• Communicating with clients and Account Managers by phone, through email and face-to-face to ensure their needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers (works across accounting, order entry, and operations); Interacting with Amazon Seller, Walmart.com, and resolving claims disputes.
• Collaborating with various internal departments, including Administration, Order Entry, Accounting, Customer Support, Marketing, Operations, and Shipping, to ensure they fulfill all customer orders and requests are completed in a timely manner. Knowledge of Shopify, Yotpo, Gorgias, Amazon FBA, and Mirakl a plus.
• Track and resolve online marketplace complaints and claims; keep track of all SOP’s and KPI metrics that pertain to the marketplaces account health and voice of the customer, order, RMAs and chargebacks; oversight to all transactional and logistical initiatives in lieu of orders, complaints and claims. Including but not limited to: Approve/Deny returns; Submit Return disputes for credit; Manage Customer Service team inquiries; Process refunds, returns or credits via Shopify, Amazon Seller and Walmart.com; Interact with Amazon Seller through case logs; Maintain Amazon Feedback Rating by removing applicable comments or fulfilling customer’s needs in a timely manner; Review Voice of the Customer (Account Health) to determine which product pages should be updated. Process refunds/chargebacks Amazon seller, Overstock.com; Ordering and monitoring tracking for shipping labels through Ship Station.
• Act as the online marketplace representative to ensure all the channels demands are met with a focus on improving the customer experience and optimizing product listings; Assist with updating all images on Shopify: Resizing, naming, alt-tags, descriptions, update images on Amazon banners, assist with Gorgias Customer Support ticket systems.
• Collect and analyze data: (1) concerning consumer behavior to understand changing needs and (2) assist in KPI report generation to better understand product listings strengths, opportunities, weaknesses and threats. Update PDP content & assets across all channels; Managing and manually update inventory feeds.
• Manage and support Sales and Marketing teams to grow existing e-commerce business and ensure brand consistency.
• Foster courteous and effective working relationships with clients, coworkers, vendors and/or any other representatives of internal and external parties in order to maintain and communicate marketing and branding goals, practices, and procedures.
• Manage calendar deadlines and office documentation related to marketing, E-Commerce, and relevant projects and campaigns.
• Design and continually seek to improve processes and work flow for efficiency and adherence to Company objectives.

DESIRED QUALIFICATIONS:

• Bachelor's degree (B.A.) from a four-year institution or two years related experience and/or training, or equivalent combination of education and experience.
• Excellent problem-solving skills to help resolve customer needs.
• Exceptional verbal, analytical, and written communication skills to interpret data and communicate product ideas to clients.
• Strong customer service and interpersonal skills for dealing with different types of customers and clients.
• Strong time management and multitasking skills to handle multiple, complex tasks and clients at once.
• Strong organizational skills and attention to detail. Ability and flexibility to constantly innovate techniques to further strengthen work product.
• Previous experience with Search Engine Optimization (SEO), Search Engine Marketing (SEM), and MAP compliance a plus.
• Proficiency on office and marketing software, preferably the following: Adobe Creative Suite, Photoshop, Illustrator, Microsoft Office Suite, Mirakl, SAGE ERPs and CRMs, Google Sheets/Docs.

BENEFITS:

• Competitive wages dependent on qualifications and experience.
• Healthcare/Dental/Vision/ Life/ Supplemental insurance benefits available
• Profit Sharing Opportunity
• Paid Holidays / Paid Time Off
• Company celebrations throughout the year

This is a fully on-site only position. Hours are 7:30am-4:00pm, Monday-Friday.

If you have the qualifications outlined above and are interested in working for an innovative, dynamic company then we want to hear from you! Please send your resume and salary requirements for consideration.

LOCAL residents only, please. RECRUITERS/STAFFING AGENCY'S please do NOT contact this job posting. No phone call inquiries for this job.