Shared Services Manager I - Telephone Center - Centralized Operations

Overview: Provides internal and external client support as the manager of the Premier Services team of Shared Services. Provides technical, functional and operational support, including transactional processing and problem resolution. Primary Responsibilities: Support various ISWM online portals. Provide retail banking account set up and maintenance support for Global Capital Markets (GCM) and other internal ISWM departments; facilitate funds transfer and fee refund requests. Provide informational support for specific GCM deals; record privacy preferences for WISD clients -Respond to client requests by phone, service ticket and email which vary in complexity for resolution. Act as a liaison between the client, relationship team and operational staff for issue resolution. Follow department customer service standards when interacting with internal and external clients. Participate on projects impacting Shared Services including independently testing system releases and enhancements. Provide input in creation and updates for unit work policies and procedures Maintain and produce accurate records and documentation for audit and internal reporting purposes. Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned. Scope of Responsibilities: The position is responsible for the tactical direction of the team with input into the strategic direction of the department. This position requires knowledge of business, applicable regulations and affiliated technology with the ability to plan, organize and manage the work of assigned staff and produce results. The position works with some uncertainty with discretionary solutions, possessing low to moderate risk to the organization. Education and Experience Required: Bachelor's degree and a minimum of 2 year’ relevant experience, or in lieu of a degree, a combined minimum of 6 years higher education and/work experience, including a minimum of 2 year’ relevant experience Minimum of 1 years’ work leadership and/or supervisory experience Strong analytical skills Strong problem-solving skills Strong written and verbal communication skills Detail-oriented Demonstrated success operating in a team environment Experience using pertinent word processing and spreadsheet software Willing to work a flexible schedule as needed Education and Experience Preferred: Bachelor’s degree in Business, Finance or Accounting Minimum of 2 years’ experience in financial services industry Ability to work under time constraints Call Center Supervisory Experience Knowledge of Bank systems Knowledge of Bank culture M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $68,400.00 - $114,000.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. Location Wilmington, Delaware, United States of America Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members. View M&T’s Human Capital Report to learn more. Ready to join our team? Submit your application today! If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance. M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace. Career Site Privacy Notice

Salary : $68,400 - $114,000