What are the responsibilities and job description for the Program Manager position at Mantis Innovation?
Mantis Innovation is a leading facility performance consultant and project delivery engine that delivers smart, sustainable solutions that improve facility performance and unlock operational efficiencies. We serve over 70% of what a building owner/operator spends on their buildings inside and out, including the building envelope, pavements, mechanical systems, lighting, energy procurement, and technology ecosystem. Our company delivers custom outcomes for our clients that reduce operating costs, flatten capital spending, reduce carbon emissions, and drive sustainability ambition.
This role bridges client-facing strategy and internal project delivery. The Program Manager oversees contract and project execution for strategic accounts with high revenue impact and multiple service lines (HVAC, Roof, Pavement, Energy, etc.). This role ensures safe, professional, and financially sound performance aligned with Mantis standards and client agreements. Up to 30% travel may be required.
Consulting Program Management
- Serves as primary point of contact (POC) for program-level clients.
- Support Strategic Account Executives (SAEs) to grow strategic accounts by delivering data indicators and opportunities for additional growth.
- Work with Field and Deliverables Managers to clarify scope and quality expectations and improve quality by reviewing data and providing feedback on issues.
- Lead Project Managers assigned to projects across various disciplines, HVAC, Roof, Pavement, Energy, etc.
- Communicate to customers on schedules, deliverables set in SOW, priority considerations, and data to grow the programs.
- Visit customers to deliver results and build relationships, enabling Mantis to become a valued partner supplier.
- Meet and exceed client expectations through superior client service, on-time delivery, and a collaborative approach to problem solving.
- Maintain, develop, and expand relationships with existing clients to maintain continuity and grow our revenue and scope of work annually
- Become the primary POC for the client as needed, working within their team and ours to exceed expectations and ensure successful project delivery
- Achieve or exceed monthly and quarterly Key Performance Indicators (KPI’s)
- Interact with internal team members including sales support, marketing, strategic account executives, sales executives, fellow project managers, subject matter experts, and senior management as needed
Project Management
- Lead cross-functional project teams across disciplines and geographies.
- Manage the full project lifecycle (“cradle to grave”) from concept through financial closeout.
- Develop and maintain project schedules, scopes, and team assignments.
- Ensure alignment with internal stakeholders: PMs, SMEs, Sales, Ops, and senior leaders.
- Surface upsell opportunities to Account Managers and support proposal development.
Project Administration
- Partner with Project Accountants for revenue recognition, invoicing, forecasting, and collections.
- Own project documentation: setup, budgets, status reports, meeting notes, change orders.
- Montor performance and profitability: margins, utilization, timelines.
- Ensure all documentation is accurate, up-to-date, and audit ready.
- Help resolve problems, including invoicing or billing issues, as the customer POC
MINIMUM REQUIRED QUALIFICATIONS
- 12 years of project management experience across engineering, construction, or technical system projects.
- Strong understanding of system integration, audits, field inspections, and commissioning processes.
- Able to read and interpret technical drawings, schematics, and project documents.
- Experience with system testing, troubleshooting, and quality assurance.
- Skilled in working with cross-functional teams, including clients, contractors, engineers.
- Proficient in Microsoft Office and project tools; PMP or similar certification is a plus.
PREFERRED QUALIFICATIONS
- BS or higher degree in architecture, engineering, or construction management
- Project Management certification
- Current Registered Roof Observer, Registered Roof Consultant and/or LEED accreditation
- Six Sigma or Lean experience
What else can we offer you?
We offer a fantastic lineup of benefits, including Medical, Dental, Vision, FSA, HSA, 401k Matching, Paid Vacation, Paid Sick, Paid Holidays, Paid Parental Leave, Paid Short Term & Long Term Disability, Tuition Reimbursement, and a flexible hybrid work schedule (for office-based employees). Working at Mantis also brings tremendous professional development opportunities that allow you to make a real impact on both the company and your career!
Don’t meet every single requirement? Studies have shown that women and members of historically marginalized communities are less likely to apply to jobs unless they meet every single qualification. At Mantis we are dedicated to building a diverse, equitable, and inclusive workplace, so if this role has you excited but your past experience doesn’t align perfectly with every qualification we encourage you to still apply!
Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.
Mantis Innovation is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
