What are the responsibilities and job description for the Senior VTC Technician position at MANTECH?
ManTech seeks a motivated, career and customer-oriented Senior VTC Technician to join our team in Doral, FL.
Responsibilities Include But Are Not Limited To
Responsibilities Include But Are Not Limited To
- Responds to system outages by implementing alt-routes or failover/backup capabilities to meet VTC client needs.
- Leads complex troubleshooting efforts during outages, providing technical guidance to mid-level technicians and coordinating with other IT teams for swift resolution.
- Installs and configures VTC applications, system software, and upgrades, ensuring compatibility and optimal performance.
- Conducts detailed onsite and remote site surveys for new VTC system installations and upgrades, considering factors like acoustics, lighting, and network infrastructure.
- Leads onsite VTC installations, including network device configuration, equipment setup, and check-out, while providing expert audio/visual support for Command events and mentoring subordinate staff.
- HS diploma; a candidate holding a relevant Bachelor's degree may be granted 2 years’ experience credit for that extra education.
- 7 years of expeirence with 5 years of position-specific relevant experience.
- 2 years of experience, with hands-on/practical experience in the installation, configuration, and operation of classified and unclassified VTC systems.
- Bachelor's degree in information technology or a related technical field.
- Experience supporting DoD programs and in IT service management with ITIL-informed processes.
- Knowledge of ITSM tools such as ServiceNow and Jira, and experience providing Tier 1 and 2 customer support for VTC systems.
- Familiarity with audio/video standards (e.g., H.323/SIP protocols).
- Experience with military/diplomatic operations within a J-6/G-6/S-6 Directorate, or with SOF/DoS facilitating VTC across commands and agencies. Experience at a DoD Combatant Command or component is desired.
- Must have an active Secret clearance.
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
