What are the responsibilities and job description for the Queue Coordinator position at MANTECH?
MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX.
SHIFT—Monday – Friday 6am – 2pm for MD and 5am -1pm TX
Responsibilities Include, But Are Not Limited To
Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
Working with Data
Move about freely in a laboratory setting
Repetitive Motions
SHIFT—Monday – Friday 6am – 2pm for MD and 5am -1pm TX
Responsibilities Include, But Are Not Limited To
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
- Help coordinate with IT service providers and communicate outages and plans for recovery
- Help provide technical assistance and support for Workflow Management services
- Communicates with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Conducts database research to support ticket requirements
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
- Bachelor’s Degree with 2 years of relevant experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience
- 1 years of experience with ServiceNow
- 1 years of experience/ working with Workflows
- Current TS/SCI with FSP
Must be able to remain in a stationary position 50%
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations
Working with Data
Move about freely in a laboratory setting
Repetitive Motions
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