Queue Coordinator

MANTECH seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD or San Antonio, TX.

SHIFT—Monday – Friday 6am – 2pm for MD and 5am -1pm TX

Responsibilities Include, But Are Not Limited To

• Review, assign, reconcile and support the management of service tickets throughout their lifecycle
• Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
• Help coordinate with IT service providers and communicate outages and plans for recovery
• Help provide technical assistance and support for Workflow Management services
• Communicates with technicians to determine task assignments
• Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
• Conducts database research to support ticket requirements
• Follows up with other work centers to ensure task completion and task assignment
• Monitor and support ticket workflows
  
  

Minimum Qualifications

• Bachelor’s Degree with 2 years of relevant experience, Associate's Degree with 4 years of relevant experience, High School and 5 years of relevant experience
• 1 years of experience with ServiceNow
• 1 years of experience/ working with Workflows
  
  

Clearance Requirements

• Current TS/SCI with FSP
  
  

Physical Requirements

Must be able to remain in a stationary position 50%

Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.

The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations

Working with Data

Move about freely in a laboratory setting

Repetitive Motions