What are the responsibilities and job description for the Queue Coordinator position at ManTech?
ManTech seeks an experienced and passionate, career and customer-oriented Queue Coordinator to join our team in Annapolis Junction, MD. The successful candidate will be responsible for installing and troubleshooting all desktop devices to include desktop VTCs and associated equipment, such as MFDs, laptops, and conference rooms.
Responsibilities include, but are not limited to:
- Review, assign, reconcile and support the management of service tickets throughout their lifecycle
- Provide technical assistance and telephonic support for Remote Monitoring to Intel Customers
- Help coordinate with IT service providers and communicate outages and plans for recovery
- Help provide technical assistance and support for Workflow Management services
- Communicates with technicians to determine task assignments
- Coordinates with Site Leads and Regional Managers on ticket prioritization and assignments
- Conducts database research to support ticket requirements
- Follows up with other work centers to ensure task completion and task assignment
- Monitor and support ticket workflows
Minimum Qualifications:
- Experience in or willingness to learn Queue coordinator functions throughout the position
- Possess an IAT level II baseline certification as defined by DoD 8570.01-M such as Security *Must attain within 6 months.
Clearance Requirements:
- Must have a current/active TS/SCI w/ Poly
Physical Requirements:
- Must be able to be in a stationary position more than 50% of the time
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
