What are the responsibilities and job description for the IT Helpdesk Specialist position at MANTECH?
MANTECH seeks a motivated, career and customer-oriented IT Helpdesk Specialist (Executive Support) to join our team in Herndon, VA.
Responsibilities Include But Are Not Limited To
Responsibilities Include But Are Not Limited To
- Provide high-touch, "white glove" desktop support for C-suite executives, demonstrating a high degree of technical competency, discretion, and responsiveness.
- Monitor, track, and prioritize assigned tasks and trouble tickets, assisting with incident routing, assignment, and escalation where applicable.
- Deploy software and provide advanced desktop support for Windows Operating Systems, Microsoft Office/Google suites, and Adobe software.
- Support and troubleshoot user access within a modern Zero Trust environment, utilizing Netskope for security and Okta/RSA for identity authentication.
- Administer and troubleshoot Zoom and Google Meet/Chat for VoIP telephony services and collaborative tools.
- Diagnose and resolve complex network connectivity issues and provide hands-on support for office hardware such as Xerox printers, DTEN boards, and poly conferencing phones.
- Issue, troubleshoot, and maintain inventory of RSA/PKI security tokens and Multi-Factor Authentication (MFA) tools.
- Bachelor's Degree or equivalent, with at least two (2) years of experience with Windows OS and Microsoft Office/Google desktop support.
- Strong working knowledge of basic network configuration, deployment, and troubleshooting connectivity issues.
- Direct experience working with Okta authentication and Netskope (or similar Zero Trust network access environments).
- A , Security , or Network Certification, or equivalent professional experience.
- Proven experience providing high-touch, VIP, or "white glove" IT support to executive-level leadership.
- Familiarity with the ServiceNow analyst dashboard.
- Experience with Mobile Device Management (MDM) platforms like JAMF, Intune, or similar.
- Excellent interpersonal skills with a proven track record of handling high-pressure technical situations with discretion.
- None
- Must be able to remain in a stationary position 50% of the time.
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Frequently communicates with co-workers, management, and customers, which may involve delivering presentations.
- Must be able to exchange accurate information in these situations.