What are the responsibilities and job description for the Helpdesk Technician position at MANTECH?
MANTECH seeks a motivated, career and customer-oriented Helpdesk Technician in the Fort Meade, MD area. In this role, you will provide Tier 1 on-site and remote support for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Responsibilities Include, But Are Not Limited To
Responsibilities Include, But Are Not Limited To
- Respond to customers’ requests for modifications to organizational policies based on Risk Management Framework requirements.
- Coordinate response to customer requests with Systems Administrators
- Coordination of risk management framework
- High School Diploma/GED and 4 years of related experience OR an Associate’s Degree and 2 years of related experience
- Experience supporting end user terminal devices; device management, security and operations
- Current/Active TS/SCI with Polygraph.
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management, and customers, which may involve delivering presentations.