What are the responsibilities and job description for the Field Technician position at MANTECH?
MANTECH
seeks a motivated, career and customer-oriented
Field Technician
to join our team in
Altadena, California
. This is a temporary position.
Responsibilities Include But Are Not Limited To
- Resolves a broad range of technical issues in support of customer's computer and mobile hardware, software and network related issues
- Install, configure and troubleshoot software
- Maintain and update records and tickets using ServiceNow
- Provides support on an as needed basis outside of normal business hours
- Learn customers hardware and software environment to assist in manufacturing and fabrication support
- Alerts management to issues that may require escalation with details of the situation
Minimum Qualifications
- Bachelor's or associate degree in a technical discipline from an accredited college or university or at least 3 years of relevant experience.
- Experience using the ServiceNow problem/ticket management systems
- Strong understanding of Apple Sequoia
- Experience with desktop imaging process and provisioning and managing computers in an Active Directory environment
- Familiar with Windows 11, Linux-RedHat 7, Apple Jamf, Personal Identification Verification (PIV), Two Factor Authentication
- Familiar with PIV (Personal Identification Verification), TFA/RSA (Two Factor Authentication), and supporting Mobile devices and (Apple and Android OS)
Preferred Qualifications
At least one Technical Certification such as:
Apple (ACMT, ACSP)
- Windows (MCSE, MOS)
- CompTIA A
Security Clearance Requirements
- Must be a U.S. Citizen and be willing and able to obtain a Public Trust prior to starting this position
Physical Requirements
- Must be able to be in a stationary position more than 50% of the time
- Constantly operates a computer and other office productivity machinery, such as a computer
- The person in this position frequently communicates with co-workers, management and clients, which may involve delivering presentations ad must be able to exchange accurate information in these situations