What are the responsibilities and job description for the Office Administrator position at Mansour Contracting Inc?
Office Admin
Department: Management
Employment Type: Full-Time
Compensation: $18.00-$25.00
Location: Remote
Are You the Person Everyone Depends On to Keep Things Organized?
Do you thrive when everything is organized, schedules are running smoothly, and customers feel taken care of? Are you the person who enjoys helping others, keeping projects on track, and making sure nothing falls through the cracks?If so, Mansour Contracting is looking for an Office Admin who loves creating order, providing exceptional customer service, and supporting a growing team.
About Mansour Contracting
At Mansour Contracting, we believe every homeowner deserves an exceptional experience from the very first phone call through the final walkthrough. Our reputation has been built on professionalism, quality craftsmanship, and outstanding customer service.As we continue to grow, we're looking for someone who shares our positive attitude and takes pride in helping both customers and teammates succeed.
Role Overview
As our Office Admin, you'll serve as one of the first points of contact for our customers while helping keep the company organized behind the scenes. You'll answer incoming calls, schedule appointments and projects, maintain accurate records, coordinate communication, and ensure our office systems run smoothly every day.This is an ideal opportunity for someone who enjoys organization, helping people, and being an important part of a growing company.
Key Responsibilities
- Answer incoming customer phone calls professionally and courteously.
- Schedule appointments for the sales team.
- Coordinate project schedules with homeowners and production.
- Maintain accurate customer records in DripJobs.
- Assist with QuickBooks and general office administration.
- Keep customer communication timely, professional, and proactive.
- Support company organization and administrative systems.
- Help ensure nothing falls through the cracks.
Outcomes & Success Metrics
- Maintain a 45% appointment set rate.
- Consistently answer incoming customer calls promptly.
- Keep production schedules accurate and organized.
- Maintain accurate CRM and customer records.
- Deliver exceptional communication with homeowners.
- Help create an organized office where projects move smoothly from sale to completion.
Who Thrives in This Role?
The right person enjoys creating order from chaos. They naturally stay organized, communicate professionally, and genuinely enjoy helping others.They are dependable, patient, detail-oriented, and take pride in following proven systems while continuously looking for ways to improve.If you enjoy checking things off your list, solving small problems before they become big ones, and helping a team succeed behind the scenes, you'll likely love this position.
You're a Great Fit If You...
- Love organizing schedules, calendars, and details.
- Enjoy helping customers and providing excellent service.
- Are dependable and follow through on commitments.
- Communicate professionally with customers and teammates.
- Learn new software and systems quickly.
- Stay calm while managing multiple priorities.
- Bring a positive, "Yes, I can" attitude every day.
This Role Is NOT for You If You...
- Dislike routine or organized processes.
- Frequently miss details or deadlines.
- Prefer working independently without communication.
- Become overwhelmed by multiple priorities.
- Resist feedback or coaching.
- Bring negativity or drama into the workplace.
What We Offer
- Full-time, stable employment.
- Competitive annual salary.
- Monthly performance incentives.
- Hybrid work environment.
- Ongoing training and coaching.
- Opportunity to grow with a fast-growing company.
- Positive, team-oriented culture where your contributions matter.
How to Apply
If you're excited about becoming an important part of a growing company and love helping people while keeping everything organized, we'd love to meet you.Apply today and tell us why you believe you'd be a great fit for the Office Admin position at Mansour Contracting.
Pay: $18.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have at least 2 years of administrative, office, customer service, or scheduling experience?
- Have you answered incoming customer phone calls in a previous role?
Work Location: Hybrid remote in Clarkston, MI 48348
Salary : $18 - $25