What are the responsibilities and job description for the Inside Window & Exterior Door Specialist position at Mans Lumber & Home?
WHY DILLMAN & UPTON?
For over a century, Dillman & Upton has been a trusted name in home improvement, proudly rooted in Rochester, MI since 1910. As a Mans family company, we blend tradition with innovation – offering premium products, expert craftsmanship, and personalized service that transforms houses into homes.
WHAT YOU’LL DO
As our Inside Window/Exterior Door Specialist you will be knowledgeable & customer-focused individual guiding customers through the selection process, providing expert product recommendations, and coordinating orders for windows and exterior doors. You will be the go-to resource for both walk-in clients and contractor accounts, ensuring a seamless experience from consultation to delivery.
THE NITTY GRITTY
- Provide expert consultation on window styles, materials, and performance features
- Conduct take offs and prepare quotes
- Educate customers on maintenance, warranties, and energy-saving benefits
- Collaborate with sales and management to deliver seamless customer experiences
- Maintain product knowledge and stay current with industry trends and building codes
WHAT YOU NEED
- High school diploma or equivalent
- Experience in window and/or door sales, building materials, or home improvement
- Familiarity with product specifications, installation requirements, and vendor coordination
- Ability to read and interpret blueprints and/or construction documents
- Proficiency with point-of-sale systems and basic computer applications
Interpersonal Skills:
- A strong steward of Mans culture and core values
- Ability to listen actively and recommend solutions based on customer needs
- Comfortable engaging with homeowners, contractors, and team members
- Excellent customer service and communication abilities
- Strong attention to detail and organizational skills
- Team-oriented mindset with a proactive, can-do attitude
- Willingness to learn and adapt in a fast-paced environment
WORK ENVIRONMENT
This job operates in a professional office and showroom environment, interacting with customers and team members in a clean, organized, and service-focused setting.
PHYSICAL DEMANDS
This role requires standing and walking for extended periods of time, lifting up to 50lbs, as well as occasional bending and reaching.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position with hours of operation being Monday through Friday 7:30am to 5:00pm, and Saturdays from 8:00am to 2:00pm on a rotating schedule.
PERKS OF THE JOB
World-class benefits consisting of Blue Cross Blue Shield medical and dental coverage, vision insurance, short- and long-term disability insurance, 401(k) with generous match of 4%, life insurance, pet insurance, legal assistance, identity theft protection, charitable and community service initiatives, progressive paid time-off policy, paid holidays, and annual profit-sharing eligibility. We also have good coffee.
OTHER STUFF OUR LAWYER SUGGESTED WE ADD
Please note this job description is not designated to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Company is committed to a policy of equal employment opportunity to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.