Santa Cruz Bakery Retail

This position required a work schedule: Mondays and Tuesdays from 10am to 1pm, and Saturdays and Sundays from 7:30am to 3:30pm

Retail Team Member – Job Description

Overview: The ideal candidate is reliable, friendly, and committed to delivering exceptional customer service at all times. As the face of Manresa Bread, retail team members must be welcoming, attentive, and proactive in creating a warm, positive experience for every guest.

This role requires strong communication and interpersonal skills, the ability to multitask effectively, and a flexible attitude toward the needs of the business. Maintaining a clean, organized, and professional environment at all times is essential.

Main Priorities

• Provide outstanding customer service — always open, friendly, and approachable.
• Maintain a clean, organized, and beautiful retail space that reflects our brand standards.
• Demonstrate teamwork, reliability, and initiative every day.
• Being flexible and willing to help cover for team members’ time off is a key quality we look for

Essential Duties

• Arrive punctually and ready to work at the scheduled time.
• Greet and assist all customers with warmth and positivity.
• Accurately take, fill, and process guest orders clearly and professionally.
• Stay knowledgeable about all products — taste, learn, and be able to describe them confidently.
• Keep pastry and bread stations immaculate and fully stocked at all times.
• Perform daily and as-needed cleaning of displays, fridges, tables, and all retail areas.
• Proactively solve problems and assist the management team as needed.
• Maintain high personal hygiene standards and a clean, neat appearance.
• Attend scheduled meetings, trainings, and company events.
• Follow all safety and sanitation procedures.
• Support team members to ensure smooth operations during busy hours.

Required Skills & Qualifications

• Strong customer service and communication skills.
• Experience in food service or high-volume environments preferred.
• Dependable and team-oriented.
• Attention to detail and ability to maintain consistency.
• Demonstrates initiative and a positive attitude under pressure.

Work Environment: The job requires frequent standing, walking, bending, lifting (up to 35 lbs), and multitasking in a fast-paced environment.

Dress Code

We encourage a professional yet casual style that reflects your personality while maintaining our brand standards. Key Guidelines:

• Pants/Shorts/Skirts: Neutral or muted colors, modest length (no bright colors, sweatpants, or distressed jeans).
• Shirts: Manresa Bread shirts or simple patterns (no crop tops, tanks, or shirts from other companies).
• Hair: Must be tidy and secured away from the face.
• Shoes: Closed-toe shoes only; sneakers, clogs, or flats are acceptable (no sandals, Crocs, or slippers).
• Apron: Required during shifts.

Schedule & Availability

• Store hours: 7:00 a.m. – 3:30 p.m.
• Must be available for early mornings, weekends, holidays, and occasional meetings.
• Ability to work 4 or more hours per day.
• Holiday Blackout Period: Please note that November and December are blackout months. Time-off requests during this period will not be approved, as these are our busiest months of the year.

Other Information

This job description outlines the key duties and expectations for the role, but is not an exhaustive list. Responsibilities may change as business needs evolve.

Job Type: Part-time

Pay: $20.00 - $26.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Santa Cruz, CA 95060 (Required)

Work Location: In person

Salary : $20 - $26