What are the responsibilities and job description for the Billing & Revenue Support Specialist position at Manpower San Diego?
Revenue Support Representative
Location: Albuquerque, NM
Work Location: Fully onsite
Schedule: Monday through Friday, 40 hours per week
Hours: 7:30 AM to 4:00 PM with a 30 minute lunch, or 7:30 AM to 4:30 PM with a 1 hour lunch
Pay Rate: $24.00 to $26.00 per hour
Employment Type: Temporary
Assignment Duration: Approximately 2 to 6 months depending on business needs
Start Date: ASAP
Openings: 3 to 4 positions
About the Company
Our client is a well established electric utility organization serving communities throughout New Mexico. The company provides essential energy services to residential and business customers and supports a large network of customer service, billing, revenue operations, field operations, and infrastructure teams.
This opportunity will support the company’s Revenue Operations team, which plays an important role in ensuring customer accounts and billing information are processed accurately and efficiently.
Position Overview
Manpower is hiring Revenue Support Representatives for temporary onsite opportunities in Albuquerque.
The Revenue Support Representative will assist with customer account research, billing exceptions, revenue related transactions, data review, and administrative support. This team works to ensure billing information is accurate, issues are researched and resolved promptly, and customer accounts are updated appropriately.
The client is looking for candidates with strong attention to detail, analytical and problem solving skills, and the ability to learn new systems and processes. Direct utility billing experience is helpful but not required, as training will be provided on the specific systems and functions needed for the assignment.
Key Responsibilities
• Review customer accounts and billing information for accuracy
• Research billing discrepancies, exceptions, and account issues
• Assist with processing billing and revenue related transactions
• Review meter reading, service order, and other account exceptions
• Enter and update customer account information accurately
• Analyze account activity, consumption information, and supporting documentation
• Assist with identifying potential billing errors and escalating issues when necessary
• Work with internal departments to research and resolve customer account questions
• Maintain accurate documentation of account research and actions taken
• Support special projects and other Revenue Operations functions as assigned
• Follow established procedures related to billing accuracy, customer information, and regulatory requirements
• Communicate professionally with internal teams and customers when needed
The full Revenue Support function handles statewide billing exceptions, account research, meter reading exceptions, rate changes, payment and account issues, and other revenue related activities.
Qualifications
• High school diploma or GED required
• Previous experience in billing, revenue support, account research, customer service, administrative support, call center operations, or a related field preferred
• Strong attention to detail and accuracy
• Strong analytical and problem solving skills
• Ability to review information, identify discrepancies, and determine appropriate next steps
• Strong written and verbal communication skills
• Comfortable working with numbers, account information, and detailed records
• Ability to learn new computer systems and processes quickly
• Ability to manage multiple priorities in a fast paced environment
• Strong organizational and follow through skills
• Ability to work independently while also collaborating with a team
Candidates with strong transferable billing, administrative, customer service, analytical, or account research experience may be considered.
Computer Skills
Experience with the following is helpful:
• Microsoft Office
• Excel
• SharePoint
• Customer account or billing systems
• Data entry and database systems
• CIS Banner experience is preferred but not required
The client will provide training on the specific functions required for this temporary assignment.
Screening Requirements
Because this position involves financial and customer billing information, candidates must successfully complete the required pre employment screening, including a credit background check.
Ideal Candidate
The ideal candidate is dependable, detail oriented, comfortable working with numbers and customer account information, and able to investigate discrepancies rather than simply process transactions. Candidates with experience in billing, banking, insurance, collections, customer service, utilities, accounting support, account research, data analysis, or administrative processing may have highly transferable skills for this opportunity.