Retail Manager

Chocolate Factory *NOW HIRING!* Mānoa Chocolate Hawaiʻi - Dependent on experience employment type: full-time and part-time

Do you love chocolate as much as we do? Join our team!

Mānoa Chocolate Hawaiʻi is a bean-to-bar chocolate factory that has been making high-quality chocolate in Kailua, on the windward side of Oʻahu since 2010. Sourcing cacao from Hawaiʻi and around the world, our goal is to bring out the best in each bean!

We're looking for reliable, hard-working individuals who are excited to learn about this industry—no chocolate experience necessary.

• Manages departmental team in staffing, scheduling and tasks assigned
• Ensures all team members are in compliance with company policy and government health/safety regulations
• Assists with the implementation of strategic sales growth plans based on market analysis
• Planning and execution of team events and gatherings to enhance camaraderie and a sense of shared purpose amongst our company culture;
• Plan and collaborate with other departments and teams
• Generate sales leads, systems, processes to help grow the company’s revenues and efficiencies;
• Compile monthly sales reports and strategies to bring in new business.
• Handle all planning, project management, and staff scheduling
• Support as needed with PR/media outreach and interviews requests.
• Follow-up with all leads to ensure new sales;
• Work with the GM to establish an annual sales/departmental goals and monthly targeted departmental goals for each customer segment;
• Compile monthly data reports (customer information, financial performance, project progress and employee information) and submit to the GM and Owner, along with a list of target accounts and strategies to pursue for the following month.
• Responds to customer and other stakeholder inquiries in a timely manner
• Stays current with the news and industry trends/events
• Maintains a detailed understanding of Chocolate markets
• All other duties assigned

Qualifications/Requirements

• Undergraduate degree (preferred). Minimum High school diploma or equivalent
• Must have 3-5 years of managerial experience. Hospitality, sales and/or customer service work experience is a plus.
• Able to take direction, delegate work, takes initiative and action on tasks assigned
• Must be able to work independently as well as in a team setting
• Possesses an outgoing, positive, diplomatic and “Can Do” mindset
• Able to multitasks - manage people and projects while meeting deadlines
• Must be able to communicate in verbally and in writing with internal and external parties
• Has an understanding of the Hawaiian Sense of Place, authenticity, and is well-connected in the community
• Able to efficiently and effectively use computer systems for staff management inventory and sales data entry
• Has technical proficiency in Microsoft Office Suite and Google Drive (docs, sheets, slides) required
• Proficiency in Microsoft Office Suite and Google; Shopify experience is a plus.
• Must possess excellent time management skills (reliable, responsive and punctual)
• Ability to speak and hear to current, new and potential customers and/or team members
• Ability to sit, stand, walk and talk for extended periods of time
• Must be able to lift up to 30 pounds
• Willing to commute/travel to different locations for meetings and/or events

Pay: Starting at $20/hour - Depends on Experience

Job Types: Full-time, Part-time

Pay: Up to $60,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person