What are the responsibilities and job description for the Surgical Leads Coordinator position at Mann Eye?
Description
Surgical Leads Coordinator At Mann Eye Institute, our mission is simple: provide exceptional patient care while helping people improve their quality of life through better vision. As one of Texas' leading ophthalmology practices, we are committed to delivering a remarkable patient experience through compassion, expertise, and innovation. We are seeking a motivated and customer focused Surgical Leads Coordinator to join our Marketing team. This position plays a key role in connecting with prospective LASIK and cataract patients, providing education, building trust, and guiding patients through the beginning stages of their surgical journey. The ideal candidate is an excellent communicator with strong sales skills, a passion for helping others, and the ability to thrive in a fast-paced environment.
What You'll Do
- Serve as the primary point of contact for inbound LASIK and cataract surgery inquiries.
- Contact internet-generated leads within one hour of inquiry.
- Respond promptly to patient communication via phone, email, text, and other channels.
- Educate prospective patients on LASIK, cataract surgery, and other vision correction procedures.
- Build rapport with patients and help guide them toward scheduling consultations.
- Support surgery counselors by confirming consultation appointments and following up with canceled or missed appointments.
- Assist with surgery confirmation calls and return calls as needed.
- Accurately enter and track lead information and referral sources within the CRM system.
- Follow up with prospective patients to recover lost consultation and surgical opportunities.
- Support inbound call center operations during periods of increased call volume.
- Collaborate with internal teams to ensure a seamless and exceptional patient experience.
- Maintain positive working relationships with patients, physicians, and staff.
- Complete additional projects and responsibilities as assigned.
What We're Looking For
- Excellent communication and interpersonal skills
- Strong sales and relationship-building abilities
- Problem-solving skills with a proactive approach
- Strong organizational skills and attention to detail
- Ability to multitask in a fast-paced environment
- Computer proficiency and experience working with CRM systems preferred
- Ability to work independently and as part of a team
- Knowledge of refractive surgery, cataract surgery, and ophthalmology services preferred
Qualifications
- High school diploma or equivalent required
- Previous ophthalmic or medical office experience preferred
- Minimum of two years of proven sales experience
- Customer service experience in a healthcare environment is a plus
Benefits: Mann Eye Institute offers a comprehensive benefits package that may include:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
- Paid Holidays
- 401(k) with Company Match
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Employee Discounts on Vision Services and Products
- Career Growth and Development Opportunities
Join Our Team If you enjoy helping people, building relationships, and being part of a team that changes lives through better vision, we encourage you to apply today.
Mann Eye Institute is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.