What are the responsibilities and job description for the Patient Services Coordinator position at Mann Eye?
Description
Do you love interacting with people? Come work for Houston’s most respected ophthalmology practice, Mann Eye Institute. We are looking to hire a Patient Care Coordinator to join our Patient Services team. Join a fast-paced, team-oriented, highly visible medical practice with an emphasis on patient care, excellence, results, and integrity.
As a member of our patient care team, you will be responsible for taking all incoming calls from patients interested in learning more about our services, scheduling, or answering questions. You will play a very important role in the lives of our patients. You will need to demonstrate your ability to retain and utilize a vast amount of information that is key to the decision-making process for where the patients will decide to go for their eye care needs.
A Patient Care Coordinator must own a strong ability to take inbound calls, webchats, and web leads from interested, potential patients and convert them into appointments. Working knowledge of customer relations management and methodical follow-up is a must.
Candidates must possess professional and friendly, outgoing personalities and enjoy working with people of all ages. Customer service and recent sales experience is a must. Excellent oral and written communication skills are required. Candidates must demonstrate strong organization, self-motivation, and multi-tasking abilities. Experience at the front desk of a medical practice is a plus.
Job Type: Full-time
Salary: $17.00 an hour
Hours: Monday - Thursday 8:00am - 5:00pm; Friday 8:00am - 2:00pm
Benefits:
- We offer a total benefits package with all the perks and company contributions to your medical and dental benefits, starting the first day of the month following your hire date
- Our medical insurance benefits packages start at only $50 for employee, and offer a variety of other packages to benefit you and your family’s needs
- Dental, vision and pet insurance benefit plans
- Company Paid short-term disability, life and accidental death and dismemberment benefits
- We offer three employee mental health assistance programs with up to 8 face to face counseling sessions
- Company matched 401 (k) plan
- Flex spending accounts (medical and dependent care)
- Health Savings Account
- 24 hour Telemedicine through Teladoc
- Voluntary Benefits and Life Insurance Coverage
- 18 days paid-time-off, accrued annually with accrual beginning on the 1st day of your employment
- Annual rollover of up to 80 hours of any unused PTO
- Paid holidays
- Free annual eye exams for you and your family
- Impressive discounts on LASIK, cataract surgery and optical goods for you and your immediate family
- Fun and rewarding environment prided on our culture and strong core values
- Employee appreciation celebration and rewards
- Refer-a-friend bonus
- Gold star program
- Certification Reimbursement
- Voted Top Workplaces by our Employees and Houston Chronicle for many years
- And much more….
Desired Skills and Experience
THE IDEAL CANDIDATE MUST:
- Experience in medical, executive, or luxury sales is a plus
- Be a self-starter, articulate, a quick thinker, and confident
- Possess strong listening and presentation skills
- Be a team player who works well with others and individually
- Ability to multi-task, prioritize, and manage time effectively
- Have excellent customer service skills and a caring personality
- Be positive, self-motivated, and high energy
- Have a strong ability and willingness to learn medical procedures, terminology, electronic medical records software
- Have excellent computer skills and be proficient in Microsoft software including Word, Excel, and Outlook.
- Strong communication, both written and verbal
- Great active listening skills
- Exceptional interpersonal and rapport building skills
- A patient and empathetic attitude
- Strong time management and organizational skills
- Comfortable working in fast-paced environments
- Troubleshooting skills, either basic or advanced, depending on the role and industry
- Phone skills, including familiarity with complex or multi-line phone systems
- De-escalate situations involving dissatisfied patients, offering patient assistance and support with compassion.
Salary : $17