What are the responsibilities and job description for the SCPFO Service Center Rep position at Manifest Solutions?
Manifest Solutions is currently seeking a SCPFO Rep for a hybrid position in Columbus, OH.
- Delivers procurement issue resolution services to Supply Chain operations staff, business partners, and suppliers.
- Provides Tier 1 support in the Issue Resolution group by receiving, documenting, and resolving inquiries, issues, and requests from direct access, by phone, and by e-mail.
- Provides operational procurement services to business partners in the Tier 1 Transactions group.
- Reviews purchase requests, determines proper method for fulfilling the request, and completes the purchasing activity for basic requests on behalf of business partners.
- Refers complex issues to higher tier group member for assistance and/or resolution.
- Supports tracking and reporting of performance metrics, to deliver effective and efficient customer support.
- Resolves basic issues related to the procurement and delivery of services and materials.
- Leverages the knowledgebase, system information, and knowledge of processes.
- Provides day-to-day support of procurement programs and basic Supply Chain, Procurement, and Fleet Operations (SCPFO) system administration support.
- Escalates more complex issues and requests to higher tier group members, as appropriate.
- Helps maintain good relationships with business partners and suppliers through high-level customer service while supporting the category strategies established by Strategic Procurement. Collaborates, as needed, with the Supply Chain center of excellence (COE), Strategic Procurement, and business partners on sourcing events, projects, and other initiatives to address recurring issues, improve efficiency, and improve satisfaction.
Basic Qualifications:
- Bachelor's Degree in business, accounting, finance, supply chain, or other related field; OR 4 years of relevant procurement or service center experience.
- Excellent Customer Service skills, customer-oriented mindset desired.
- Excellent problem solving and time management skills desired.
- Excellent communication skills (written and verbal) desired with an ability to communicate with business partners, stakeholders, and suppliers.
- Ability to be persuasive and build credibility desired.
- Good understanding of procurement processes, policies, and tools.
