Account Operations Specialist II (Manheim Auto Auction)

PLEASE NOTE: This posting is for informational purposes only and does not constitute an official job application. To be considered for employment, all candidates must submit their application directly through official Cox careers website. Applicants who complete Applications that are received through third-party postings, social media, or other channels will be invited to submit an official Application through the company’s career site.

Go to https://jobs.coxenterprises.com/en/ and search keywords "Account Operations Specialist" and location "Birmingham, AL." You may have to copy and paste the link into your browser.

Job Responsibilities:

· Manage account relationships, maintaining effective communications and ensuring customer requirements are met.

· Review and update condition report; approve and audit vehicle repair report.

· Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value.

· Respond to customer inquiries relating to vehicles. Provide quality service and assist in resolving problems.

· Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.

· In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc.

· Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.

· Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.

· Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

· Perform other duties as assigned by management.

Minimum Qualifications:

· High School Diploma or equivalent required.

· Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.

· Safe drivers needed; driver's license required

· Ability to drive vehicles with standard and automatic transmission.

· Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc. preferred.

· Effective communication and organization skills required.

· Commitment to providing excellent customer service essential.

Drug Testing:

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Compensation:

Hourly base pay rate is $20.10 - $30.10/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Pay: $20.10 - $30.10 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Required)
• vehicle reconditioning: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Benefits:

Salary : $20 - $30